In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 28, 2025 08:00 UTC End Time: April 28, 2025 12:00 UTC Duration: 4 hour
What's Happening?
During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.
Component(s) undergoing maintenance:
• API • BigPanda Console What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermittent connectivity to the UI.
What isn't Impacted?
All other areas of the BigPanda platform - including Inbound Integrations, Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users are required to check their legacy network devices for compatibility with Cloudflare WAF. You can find the steps to do this [here]
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.