Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted May 12, 2025 - 09:03 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 12, 2025 - 08:00 UTC
Update
This maintenance window has been rescheduled to a new timeframe:
BigPanda Maintenance - Cloudflare WAF Rollout
Start Time: May 12, 2025 08:00 UTC End Time: May 12, 2025 12:00 UTC Duration: 4 hours
Previously scheduled:
Start Time: April 28, 2025 08:00 UTC End Time: April 28, 2025 12:00 UTC Duration: 4 hours
BigPanda Team
Posted May 12, 2025 - 08:00 UTC
Update
BigPanda Maintenance - Cloudflare WAF Rollout
Update:
Outbound Collaboration - Incident Sharing services will not be affected for the upcoming maintenance window and has been removed as an Affected Service Component.
BigPanda Team
Posted Apr 18, 2025 - 21:13 UTC
Update
Upcoming Scheduled Maintenance Window Reminder
BigPanda Maintenance - Cloudflare WAF Rollout
Start Time: April 28, 2025 08:00 UTC End Time: April 28, 2025 12:00 UTC Duration: 4 hours
This is a reminder of our previously announced scheduled maintenance. Please refer to the Maintenance Window post for more details.
We will send out another reminder for this maintenance window on April 22nd, 2025.
Posted Apr 16, 2025 - 06:36 UTC
Update
Upcoming Scheduled Maintenance Window Reminder
BigPanda Maintenance - Cloudflare WAF Rollout
Start Time: April 28, 2025 08:00 UTC End Time: April 28, 2025 12:00 UTC Duration: 4 hours
This is a reminder of our previously announced scheduled maintenance. Please refer to the Maintenance Window post for more details.
We will send out another reminder for this maintenance window on April 15th, 2025.
BigPanda Team
Posted Apr 08, 2025 - 22:16 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 28, 2025 08:00 UTC End Time: April 28, 2025 12:00 UTC Duration: 4 hour
What's Happening?
During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.
Component(s) undergoing maintenance:
• API • BigPanda Console
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermittent connectivity to the UI.
What isn't Impacted?
All other areas of the BigPanda platform - including Incident Sharing, Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users are required to check their legacy network devices for compatibility with Cloudflare WAF. You can find the steps to do this [here]
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.