All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: April 26, 2021 13:00 UTC
End Time: April 26, 2021 14:00 UTC
Duration: 1 hour

What's Happening?

We will be updating the message delivery mechanism of our out-of-the-box ServiceNow ticketing integration. The purpose of this update is to mitigate race conditions with parallel invocations and keep actions in order with what happens in BigPanda.

Component(s) undergoing maintenance:

• Incident Sharing

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated impact may include:

• Delays of up to five minutes in updates sent to out-of-the-box ServiceNow ticketing integrations from BigPanda

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing to other integrations, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Apr 23, 01:10 UTC
Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 09:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 13, 09:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: April 13, 2021 8:00 UTC
End Time: April 13, 2021 10:00 UTC
Duration: 2 hours

What's Happening?

We will be migrating our Enview service from AWS EC2 instances to Kubernetes. This migration is to provide better stability within the service as well as make it easier to maintain and scale in the future.

The Enview service is responsible for providing data for Dashboards, populating the Incident counters for the Environments, and populating the Incidents in the selected Environment's folders.

Component(s) undergoing maintenance:

• BigPanda Console

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see latencies of up to 5 minutes when loading dashboards or the Incident Feed.

We do not anticipate any impact to our headless customers.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Apr 6, 21:20 UTC
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.