All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2021
Completed - The scheduled maintenance has been completed.
Oct 25, 16:16 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 25, 12:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following emergency maintenance to the BigPanda platform.

Start Time: October 25, 2021 08:00 UTC
End Time: October 25, 2021 14:00 UTC
Duration: 6 hours

What's Happening?

We will be finishing a scaleout of our primary messaging bus cluster as well as other infrastructure upgrades and optimizations.

Component(s) undergoing maintenance:

• Pipeline
• Incident Sharing
• BigPanda Console

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, there may be up to 5 minutes lag in customers' pipeline as the changes are deployed and services brought back online. Users may see similar latencies when sharing incidents or performing actions such as Split/Merge, Assign, applying Incident Tags, and performing searches.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 24, 22:54 UTC
Oct 24, 2021
Completed - The scheduled maintenance has been completed.
Oct 24, 13:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 24, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:01 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 24, 2021 08:00 UTC
End Time: October 24, 2021 14:00 UTC
Duration: 6 hours

What's Happening?

We will be performing a scaleout of our primary messaging bus cluster as well as other infrastructure upgrades and optimizations.

Component(s) undergoing maintenance:

• Pipeline

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, there may be up to 5 minutes lag in customers' pipeline as the changes are deployed and services brought back online.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 20, 20:30 UTC
Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - At this time, full functionality to our reporting service has been restored, backlogged data has been consumed, and the service is now operating within normal operational levels for all customers.

We apologize for any inconvenience that this may have caused.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Oct 14, 04:03 UTC
Monitoring - At this time, full functionality to our reporting service has been restored, backlogged data has been consumed, and the service is now operating within normal operational levels for all customers.

We apologize for any inconvenience that this may have caused.

We will continue to monitor systems for any change in operational capacity.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Oct 14, 03:34 UTC
Update - At this time, the underlying data pipeline issues affecting our reporting service have been resolved.

Our team is now working to backfill missing data.

All other components of our system are working as expected.

We will provide an update when this process is completed.
Oct 13, 23:01 UTC
Identified - Our data analytics provider has identified the cause of the issues affecting Reporting data, and are working to implement a fix.

Impact: Data after October 11 at 11:45 PM Pacific (October 12 0645 UTC) is not available at this time; however, we are working to reduce the backlog as quickly as possible.

All other components of our system are working as expected.

We will provide an update when we have more information.
Oct 13, 18:58 UTC
Update - We continue to work with our third-party analytics provider to restore full functionality to our Reporting service.

Additional updates will be shared as more details become available.
Oct 13, 16:41 UTC
Investigating - We are currently experiencing an issue with our third-party analytics service that is causing delays in new reporting data from being displayed in the BigPanda console. We are engaged with our third-party provider to resolve this issue.

Analytics data is still available via the Analytics tab; however, data after October 11 at 11:45 PM Pacific (October 12 0645 UTC) is not available at this time.

Additional updates will be shared as more details become available.

We apologize for any inconvenience that this may be causing.
Oct 13, 15:04 UTC
Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.