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Scheduled Maintenance
BigPanda Maintenance - Login Services
Jun 4, 2023 07:00-12:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: June 4, 2023 07:00 UTC
End Time: June 4, 2023 12:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be updating our Login services by implementing Authentication API.
Component(s) undergoing maintenance:
• Login
• Web-API
What's the Impact?
During the maintenance window, users may experience the inability to log in to their BigPanda application. Should the situation arise, a rollout is set in place to navigate users back to the old login service.
If users notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
Users may need to clear their browser cache and refresh the BigPanda Console.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on May 29, 2023 - 18:27 UTC
Start Time: June 4, 2023 07:00 UTC
End Time: June 4, 2023 12:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be updating our Login services by implementing Authentication API.
Component(s) undergoing maintenance:
• Login
• Web-API
What's the Impact?
During the maintenance window, users may experience the inability to log in to their BigPanda application. Should the situation arise, a rollout is set in place to navigate users back to the old login service.
If users notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
Users may need to clear their browser cache and refresh the BigPanda Console.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on May 29, 2023 - 18:27 UTC