All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BigPanda Maintenance - Correlation Service Dec 8, 2022 08:00-13:00 UTC
Update - Update: The time for this maintenance window has been changed:

New updated times below:
Start Time: December 08, 2022 08:00 UTC
End Time: December 08, 2022 13:00 UTC
Duration: 5 hours

Old times:
Start Time: December 08, 2022 11:00 UTC
End Time: December 08, 2022 16:00 UTC
Duration: 5 hours
Dec 06, 2022 - 09:30 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: December 08, 2022 08:00 UTC
End Time: December 08, 2022 13:00 UTC
Duration: 5 hours

What's Happening?

We will be performing infrastructure upgrades and optimizations within the Correlation service.

Component(s) undergoing maintenance:

• Pipeline - Correlation

What's the Impact?

There may be up to 15 minutes lag in customers' pipeline as the changes are deployed and services brought back online.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Dec 06, 2022 - 00:50 UTC
BigPanda - Environment Feature Upgrade (Phase II) Dec 11, 2022 08:00-14:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: December 11 2022 08:00 UTC
End Time: December 11 2022 14:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance, We will be performing infrastructure upgrades and optimizations within our Envy services.

Component(s) undergoing maintenance:

• Pipeline: Envy
• BigPanda Console

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, they
may be up to 10 minutes of pipeline latencies and anticipated user impact may include:

* Feed Search
* Unified search

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Nov 25, 2022 - 19:04 UTC
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
BigPanda - Environment Feature Upgrade (Phase I)
Completed - The scheduled maintenance has been completed.
Dec 4, 14:28 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 4, 14:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: December 04 2022 08:00 UTC
End Time: December 04 2022 14:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance, We will be performing infrastructure upgrades and optimizations within our Envy services.

Component(s) undergoing maintenance:

• Pipeline: Envy
• BigPanda Console

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, they
may be up to 10 minutes of pipeline latencies and anticipated user impact may include:

* Feed Search
* Unified search

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 25, 19:01 UTC
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
BigPanda - Database Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 12:51 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 30, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 UTC
Update - Update:

This maintenance window has been updated to a new timeframe:
Start Time: November 30, 2022 08:00 UTC
End Time: November 30, 2022 14:00 UTC
Duration: 6 hours

Was Previously:
Start Time: December 04, 2022 08:00 UTC
End Time: December 04, 2022 15:00 UTC
Duration: 7 hours
Nov 27, 17:34 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: November 30, 2022 08:00 UTC
End Time: November 30, 2022 14:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance, we will be performing an upgrade on our Database.

Component(s) undergoing maintenance:

• Pipeline
• Incident Sharing
• BigPanda Console
• APIs

What's the Impact?

There may be up to 10 minutes of pipeline latencies as services are restarted, impacting Incident creation and updates in the console as well as AutoSharing.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 24, 03:43 UTC
Nov 29, 2022
BigPanda - Unified Analytics (Sisense)
Resolved - Our Unified Analytics services have returned to their normal operation.

Start time:
11/29/2022 16:07 UTC

End time:
11/29/2022 17:59 UTC

What was impacted?
Analytics (v2 & v3)

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Nov 29, 18:49 UTC
Monitoring - A fix has been implemented and we are currently monitoring for stability within our Analytics service.

Any additional updates will be shared as more details become available.
Nov 29, 18:03 UTC
Identified - Sisense has identified the root cause of the issue, and are in the process of applying mitigations to address the issue.

Any additional updates will be shared as more details become available.
Nov 29, 17:54 UTC
Update - We continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service.

Additional updates will be shared as more details become available.
Nov 29, 17:27 UTC
Investigating - Sisense, a Third Party Service, is currently experiencing issues. Unified Analytics dashboards may not load for end users.

Our teams are currently engaged and investigating.

What's impacted?
Unified Analytics
Analytics

What’s not impacted?
Pipeline
APIs
Incident Sharing
BigPanda Console


We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Nov 29, 16:53 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

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