All Systems Operational
Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Restart RDS Instances US Sep 17, 2024 08:30-11:30 UTC
Update - Update -

We apologize for the short notice.

This maintenance window has been rescheduled to a new timeframe:
Start Time: September 17, 2024 08:30 UTC
End Time: September 17, 2024 11:30 UTC
Duration: 3 hour

Previously scheduled:
Start Time: August 27, 2024 08:30 UTC
End Time: August 27, 2024 11:30 UTC
Duration: 3 hour
Aug 27, 2024 - 06:58 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: August 27, 2024 08:30 UTC
End Time: August 27, 2024 11:30 UTC
Duration: 3 hour

What's Happening?

Restarting AWS RDS instances in Production US to apply new audit logs.

Component(s) undergoing maintenance:

• Local Login
• SSO Login
• Audit Logs

What's the Impact?

Because RDS-IAM will be restarted, some organizations might experience login issues for up to one minute.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 19, 2024 - 16:49 UTC
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024
Notif Kafka Migration
Completed - The scheduled maintenance has been completed.
Sep 13, 01:28 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 13, 01:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 13, 2024 01:00 UTC
End Time: September 13, 2024 02:00 UTC
Duration: 1 hour

What's Happening?

During the maintenance, we will be updating the Kafka library used by Notif, transitioning from node-rdkafka to KafkaJS. Additionally, we will be migrating the connection between Notif and Outbound-State from RabbitMQ to Kafka to address the race condition issues.

Component(s) undergoing maintenance:

• Pipeline - Outbound Sharing
• Manual Shares
• Auto Shares

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

We anticipate Outbound Sharing service latencies of up to 30 minutes. We have a rollback plan in place should any unforeseen issues arise during the migration. This plan ensures we can swiftly revert to the previous service state and minimize downtime.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Sep 11, 04:47 UTC
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
Incident Search ES Disk Resize
Completed - The scheduled maintenance has been completed.
Sep 8, 20:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 08, 2024 08:00 UTC
End Time: September 08, 2024 14:00 UTC
Duration: 6 hours

What's Happening?

We will be decreasing incident-search elasticsearch disks size in prod-us-west-1. We will be restarting incident-search elasticsearch data nodes one by one, replacing old volumes with new smaller ones.

Component(s) undergoing maintenance:

• Search

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Sep 5, 16:40 UTC
Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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