BigPanda Status

All Systems Operational

Inbound Integrations and Event Processing Operational

Data Consumption Operational

Alert Enrichment Operational

Alert Filtering & Maintenance Plans Operational

Incident Enrichment & Environments Population Operational

Correlation Operational

Outbound Collaboration Operational

Incident Sharing Operational

Outbound Integrations Operational

ETL Pipeline Operational

Console Functions Operational

Incident Feed Operational

Incident Feed Search Operational

Automatic Incident Triage Operational

Root Cause Changes Operational

Administrator Screens Operational

Incident Actions Operational

Incident Activity Feed Operational

Unified Search Operational

Unified Analytics Operational

Integration Diagnostics / Troubleshooting Operational

APIs Operational

Tier 1 APIs: Automation & Event Processing Operational

Tier 2 APIs: Supplemental Operational

Tier 3 APIs: Tertiary Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL Certificate Update Oct 4, 2023 04:00-05:00 UTC

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 4, 2023 04:00 UTC
End Time: October 4, 2023 05:00:00 UTC
Duration: 1 hours

What's Happening?

We are going to renew the SSL (Secure Socket Layer) certificate for the bigpanda.io domain.

Component(s) undergoing maintenance:

•Authentication

What's the Impact?

There should be no customer impact.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Sep 28, 2023 - 16:10 UTC

Past Incidents

Oct 3, 2023

No incidents reported today.

Oct 2, 2023

BigPanda Maintenance - Enable Metrics Whitelisting

Completed - The scheduled maintenance has been completed.
Oct 2, 12:21 UTC

Verifying - Verification is currently underway for the maintenance items.
Oct 2, 11:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 2, 2023 08:00 UTC
End Time: October 2, 2023 14:00:00 UTC
Duration: 6 hours

What's Happening?

We are going to switch to a more efficient way of collecting metrics from our services. The only change is in the endpoint of the metrics collection service. In order to start reporting metrics to the new endpoint, our services needs to be restarted.

Component(s) undergoing maintenance:

•Data Store

What's the Impact?

There should be no customer impact.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Sep 25, 13:09 UTC

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Event Processing Latencies

Resolved - The incident has been resolved and pipeline services have returned to normal operational service levels.
Sep 19, 01:57 UTC

Monitoring - A fix has been implemented and we are currently monitoring the rest of our pipeline services.
Sep 19, 00:57 UTC

Identified - The issue has been identified and our teams are currently engaged with remediating the issue for our Alert Enrichment services.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Sep 19, 00:26 UTC

Investigating - BigPanda users may be experiencing latencies within their BigPanda instance, mainly in Event Processing services. Our teams are engaged and investigating.

What's impacted?
Event Processing - Alert Enrichment

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Sep 18, 23:43 UTC