All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - The issues affecting the BigPanda Console and API have been mitigated, and all BigPanda services are now operating within normal operational levels.

Start time: 11:22 UTC
End time: 11:53 UTC

Impact: Users may be unable to manually resolve incidents or resolve incidents using the API

We apologize for any inconvenience that this may have caused.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Feb 23, 12:29 UTC
Monitoring - The rollback has been completed, and users should now be able to resolve incidents manually or via the API.


Start time: 11:22 UTC
End time: 11:53 UTC

Impact: Users may be unable to manually resolve incidents or resolve incidents using the API

We apologize for any inconvenience that this may have caused.

We will continue to monitor systems for any change in operational capacity.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Feb 23, 12:02 UTC
Identified - We are currently experiencing issues with the BigPanda console and APIs.

Impact: Users may be unable to manually resolve incidents or resolve incidents using the API

Start time: 11:22 UTC
End time: n/a

The team is reverting recent changes done during today's earlier maintenance.

Additional updates will be shared as more details become available.

We apologize for any inconvenience that this may be causing.
Feb 23, 11:50 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 11:01 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 23, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 08:30 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: February 23, 2021 8:30 UTC
End Time: February 23, 2021 10:30 UTC
Duration: 2 hours

What's Happening?

We will be migrating our Incident/Comment API service from AWS EC2 instances to Kubernetes. This migration is to provide better stability within the service as well as make it easier to maintain and scale in the future.

Component(s) undergoing maintenance:

• APIs - Incidents and Comments

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see a lag in posting comments or resolving Incidents via the API of up to 5 minutes. Users leaving comments or resolving incidents from within the BigPanda console should not be impacted.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Feb 18, 22:51 UTC
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 09:18 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:30 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: February 16, 2021 08:30 UTC
End Time: February 16, 2021 10:30 UTC
Duration: 2 hours

What's Happening?

We will be will be updating the SSL certificates for the following subdomains:

• a.bigpanda.io
• api.bigpanda.io

Component(s) undergoing maintenance:

• APIs
• BigPanda Console

What's the Impact?

Unless you are allow-listing the BigPanda SSL certificates, this maintenance should have no impact on your connectivity to BigPanda nor the ability to get alerts into the platform.

Is User Action Required?

If you are allow-listing the BigPanda SSL certificates, please contact us by replying to this notice or via support@bigpanda.io.

If you are not allow-listing the certificates, no action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Feb 13, 00:55 UTC
Feb 15, 2021
Resolved - The issues affecting the BigPanda Console and API have been mitigated, and all BigPanda services are now operating within normal operational levels.


Start time: 15:10 UTC
End time: 15:21 UTC

We apologize for any inconvenience that this may have caused.

We will continue to monitor systems for any change in operational capacity.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Feb 15, 15:55 UTC
Monitoring - The issues affecting the BigPanda Console and API have been mitigated, and all BigPanda services are now operating within normal operational levels.


Start time: 15:10 UTC
End time: 15:21 UTC

We apologize for any inconvenience that this may have caused.

We will continue to monitor systems for any change in operational capacity.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Feb 15, 15:27 UTC
Investigating - We are currently experiencing issues with the BigPanda console and APIs and are actively investigating.


Start time: 15:10 UTC
End time: n/a

Additional updates will be shared as more details become available.

We apologize for any inconvenience that this may be causing.
Feb 15, 15:20 UTC
Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.