All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 10:39 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 17, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:30 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

What's Happening?

We are upgrading our internal tooling and build infrastructure for the BigPanda console. This is part of an effort to improve our development processes that will better enable us to build and maintain the BigPanda platform.

Component(s) undergoing maintenance:

• BigPanda Console

Start Time: January 17, 2021 07:30 UTC
End Time: January 17, 2021 10:30 UTC
Duration: 3 hours

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

We do not anticipate any impact to our headless customers.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 12, 05:03 UTC
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 10:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 14, 09:23 UTC
Update - Finished the third deployment out of 3 at 9:22 a.m. UTC. Verifying.
Jan 14, 09:23 UTC
Update - Finished the second deployment out of 3 at 8:23 a.m. UTC. Verifying.
Jan 14, 08:23 UTC
Update - Finished the first deployment out of 3 at 7:06 a.m. UTC. Verifying.
Jan 14, 07:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 14, 2021 07:00 UTC
End Time: January 14, 2021 11:00 UTC
Duration: 4 hours

What's Happening?

As part of the migration away from in-memory message buffers within our Incident Sharing service, we will be enabling the ability to route some escalation message types to MongoDB. This functionality will not be enabled for customers at this time, but this change is a prerequisite for future changes.

Component(s) undergoing maintenance:

• Incident Sharing

What's the Impact?

Users may see 2-3 instances of up to 5 minutes for each occurrence where that manual and auto shares fail briefly as the upgrades are deployed and services are restarted. Users can manually retry any failed shares, and BigPanda will send new updates through the established channels for Incidents that have already been shared.

What isn't Impacted?

BigPanda will continue to ingest and process events from your monitoring systems, and all other areas of the BigPanda platform will remain fully operational.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 8, 03:21 UTC
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Completed - The scheduled maintenance has been completed.
Jan 11, 10:41 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 11, 08:57 UTC
Update - Verified canary for the third deployment. Deployed to all customers at 8:57 a.m UTC. Monitoring.
Jan 11, 08:57 UTC
Update - Partially finished the third deployment out of 3 at 7:54 a.m UTC (one instance). Verifying changes.
Jan 11, 07:55 UTC
Update - Verified canary for the second deployment. Deployed to all customers at 7:49 a.m UTC.
Jan 11, 07:49 UTC
Update - Partially finished the second deployment out of 3 at 7:42 a.m UTC (one instance). Verifying changes.
Jan 11, 07:43 UTC
Update - Finished the first deployment out of 3 at 7:25 a.m. UTC
Jan 11, 07:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 11, 2021 07:00 UTC
End Time: January 11, 2021 11:00 UTC
Duration: 4 hours

What's Happening?

As part of the migration away from in-memory message buffers within our Incident Sharing service, we will be deploying a new Escalations Delivery service. Although it will be deployed in passive mode, this new service will eventually be responsible for reading escalation messages from MongoDB.

Component(s) undergoing maintenance:

• Incident Sharing

What's the Impact?

Users may see 2-3 instances of up to 5 minutes for each occurrence where that manual and auto shares fail briefly as the upgrades are deployed and services are restarted. Users can manually retry any failed shares, and BigPanda will send new updates through the established channels for Incidents that have already been shared.

What isn't Impacted?

BigPanda will continue to ingest and process events from your monitoring systems, and all other areas of the BigPanda platform will remain fully operational.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 7, 14:31 UTC
Jan 10, 2021
Completed - The rollback has been completed, and we are seeing that requests made to the comments API are successful.

We apologize for any inconvenience that this may have caused. If you have any questions or continue to experience any issues, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jan 10, 12:09 UTC
In progress - Users are reporting issues posting comments to BigPanda incidents via the API.

Due to this unforeseen issue, we will be reverting this change. Rollback should be completed in 10-15 minutes.

We will update this notice once rollback has been completed.
Jan 10, 11:53 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 10, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 10, 2021 09:00 UTC
End Time: January 10, 2021 11:00 UTC
Duration: 2 hours

What's Happening?

We will be updating the configuration of our internal web services to fix an intermittent DNS caching issue.

Component(s) undergoing maintenance:

• Pipeline
• APIs
• Incident Sharing
• BigPanda Console

What's the Impact?

We do not anticipate any impact to the pipeline or to end users. We will be monitoring this change closely to ensure a smooth deployment; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 4, 19:23 UTC
Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.