All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Service Sep 30, 08:00-10:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on Wednesday, September 30th, between 1:00 am and 3:00 am PDT (8:00 - 10:00 UTC).

During the maintenance, we will be updating the backend database client for our Maintenance service.

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated customer impact may include:

• Periodic unresponsiveness or failed requests to the Maintenance APIs totaling no more than 5 minutes. If requests to the Maintenance APIs fail during this maintenance window, please continue to retry until the requests are successful.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

As always, you can contact us using our live chat or email us at support@bigpanda.io.
Posted on Sep 25, 15:41 UTC
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020
Emergency Notice - Backend Queuing System
Completed - The scheduled maintenance has been completed.
Sep 20, 13:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 20, 13:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing emergency maintenance on Sunday, September 20th, between 3:00 am and 7:00 am PDT (10:00 - 14:00 UTC).

This maintenance will be upgrading our backend queuing system to improve reliability, robustness, and overall performance of the BigPanda pipeline.

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated customer impact may include:

• Up to two pipeline delays of up to 10 minutes each

The following services may be impacted during the maintenance:

• Pipeline

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

As always, you can contact us using our live chat or email us at support@bigpanda.io.
Sep 19, 19:56 UTC
Sep 19, 2020

No incidents reported.

Sep 18, 2020
Pipeline Delays
Resolved - Pipeline delays have been fully mitigated, and all services within BigPanda should be operating as expected.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Sep 18, 18:11 UTC
Monitoring - Pipeline delays have been fully mitigated, and all services within BigPanda should be operating as expected.

We will continue to monitor systems for any change in operational capacity.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Sep 18, 17:43 UTC
Investigating - We are investigating an issue within the pipeline that may be causing delays in updates to the Incident Feed.

We will update this Incident as more details become available.

Data is still being accepted into the pipeline, and all other components of the BigPanda platform should be operating as expected.
Sep 18, 17:33 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Some options missing from Settings menu
Resolved - The issues with items missing from the Settings menu was resolved at 10:45 EDT/17:45 UTC.

At this time, all services are operating within normal operational levels.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Sep 16, 16:00 UTC
Monitoring - The issues with items missing from the Settings menu has been resolved. All setting options should once again be available.

We will continue monitoring this situation; should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Sep 16, 15:12 UTC
Identified - We've identified an issue where some users may be missing items in the Settings menu, including Roles Management, Maintenance, and Topology. We are currently working to restore this functionality and will provide updates as necessary.
Sep 16, 14:11 UTC
Standard Analytics & SCIM Users API
Completed - The scheduled maintenance has been completed.
Sep 16, 10:14 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 16, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 UTC
Update - [Updated]

In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on Wednesday, September 16th, between 12:00 am and 3:00 am PDT (7:00 - 10:00 UTC,).

During the maintenance, we will be updating the backend message delivery mechanism within the standard Analytics service. This update will harden the service as well as improve performance.

The Advanced Analytics pipeline will not be impacted by this maintenance.

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated customer impact may include:

• Up to 10 minutes of degraded performance within Standard Analytics


During this maintenance, we will also be updating the backend authentication mechanism for our SCIM Users APIs, https://api.bigpanda.io/resources/v1.0/scim/(Users|Schemas).

No user-side change is necessary, and no operational impact is expected from this change.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

As always, you can contact us using our live chat or email us at support@bigpanda.io.
Sep 10, 19:29 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on Wednesday, September 16th, between 12:00 am and 3:00 am PDT (7:00 - 10:00 UTC,).

During the maintenance, we will be updating the backend message delivery mechanism within the standard Analytics service. This update will harden the service as well as improve performance.

The Advanced Analytics pipeline will not be impacted by this maintenance.

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated customer impact may include:

• Up to 10 minutes of degraded performance within Standard Analytics

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

As always, you can contact us using our live chat or email us at support@bigpanda.io.
Sep 9, 23:05 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

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