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Scheduled Maintenance
Incident Sharing: Out-of-the-box ServiceNow Ticketing
Apr 26, 13:00-14:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 26, 2021 13:00 UTC
End Time: April 26, 2021 14:00 UTC
Duration: 1 hour
What's Happening?
We will be updating the message delivery mechanism of our out-of-the-box ServiceNow ticketing integration. The purpose of this update is to mitigate race conditions with parallel invocations and keep actions in order with what happens in BigPanda.
Component(s) undergoing maintenance:
• Incident Sharing
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated impact may include:
• Delays of up to five minutes in updates sent to out-of-the-box ServiceNow ticketing integrations from BigPanda
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing to other integrations, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Apr 23, 01:10 UTC
Start Time: April 26, 2021 13:00 UTC
End Time: April 26, 2021 14:00 UTC
Duration: 1 hour
What's Happening?
We will be updating the message delivery mechanism of our out-of-the-box ServiceNow ticketing integration. The purpose of this update is to mitigate race conditions with parallel invocations and keep actions in order with what happens in BigPanda.
Component(s) undergoing maintenance:
• Incident Sharing
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated impact may include:
• Delays of up to five minutes in updates sent to out-of-the-box ServiceNow ticketing integrations from BigPanda
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing to other integrations, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Apr 23, 01:10 UTC