All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Event Deduplication Service Dec 2, 09:00-13:00 UTC
Update - 👉 Notice: This maintenance is being postponed until December 2nd, 2020

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: December 2, 2020 09:00 UTC
End Time: December 2, 2020 13:00 UTC
Duration: 4 hours

What's Happening?

We will be making general performance improvements and optimizations to our Event Deduplication service. No operational impact is expected.

Component(s) undergoing maintenance:

• Pipeline - Event Deduplication

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 19, 20:24 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: November 24, 2020 09:00 UTC
End Time: November 24, 2020 13:00 UTC
Duration: 4 hours

What's Happening?

We will be making general performance improvements and optimizations to our Event Deduplication service. No operational impact is expected.

Component(s) undergoing maintenance:

• Pipeline - Event Deduplication

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 19, 16:13 UTC
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Incident Sharing
Completed - The scheduled maintenance has been completed.
Nov 16, 09:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 16, 09:51 UTC
Update - Verified canary for the third deployment. Deploying to all customers.
Nov 16, 09:45 UTC
Update - Partially finished the third deploy out of 3 at 7:53 a.m UTC (one instance). Verifying changes.
Nov 16, 07:53 UTC
Update - Finished the second deployment out of 3 successfully at 7:34 a.m. UTC. Verifying changes.
Nov 16, 07:34 UTC
Update - Finished the first deployment out of 3 successfully at 7:04 a.m. UTC
Nov 16, 07:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on our Incident Sharing service.

Start Time: November 16, 2020 07:00 UTC
End Time: November 16, 2020 10:00 UTC

What's Happening?

We will be adding additional internal metrics and logs as well as making a few minor code refactors. No operational changes are expected.

What's the Impact?

Users may see that manual and auto shares fail briefly as the upgrades are deployed and services are restarted. Users can manually retry any failed shares, and BigPanda will send new updates through the established channels for Incidents that have already been shared.

What isn't Impacted?

BigPanda will continue to ingest and process events from your monitoring systems, and all other areas of the BigPanda platform will remain fully operational.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 11, 20:25 UTC
Nov 15, 2020

No incidents reported.

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