All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 17:33 UTC
Verifying - The backend has been updated to an async architecture. We are now monitoring the solution.
Jan 18, 16:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 16:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 18, 2022 16:00 UTC
End Time: January 18, 2022 20:00 UTC
Duration: 4 hours

What's Happening?

This maintenance window is to reapply the changes reverted at the conclusion of the maintenance from January 10th.

We will upgrading our out-of-the-box Prometheus monitoring integration to process incoming requests asynchronously. It also improves the resiliency of this integration by processing all incoming events via a queue, allowing the reprocessing of data should downstream service disruption occur.

Component(s) undergoing maintenance:

• Pipeline: Prometheus Integration

What's the Impact?

We do not expect any customer impact during this maintenance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest via all other integrations, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 13, 18:51 UTC
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 00:58 UTC
Update - Due to unforeseen technical difficulties, we have reverted this change.

There was no impact to event processing as the result of this change or the revert.

A new maintenance window will be scheduled at a later date and time to reapply this change.
Jan 10, 21:34 UTC
Verifying - The new resources have been successfully deployed. We are now monitoring incoming traffic.
Jan 10, 18:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 10, 2022 16:00 UTC
End Time: January 10, 2022 20:00 UTC
Duration: 4 hours

What's Happening?

We will upgrading our out-of-the-box Prometheus monitoring integration to process incoming requests asynchronously. It also improves the resiliency of this integration by processing all incoming events via a queue, allowing the reprocessing of data should downstream service disruption occur.

Component(s) undergoing maintenance:

• Pipeline: Prometheus Integration

What's the Impact?

We do not expect any customer impact during this maintenance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest via all other integrations, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 7, 16:47 UTC
Jan 10, 2022
Jan 9, 2022
Resolved - Our team has resolved the incident and services have returned to their normal operation.

Start time:
4:43 PM UTC

End time:
6:36 PM UTC

What was impacted?

• APIs
• BigPanda Console
• Pipeline

We apologize for any inconvenience that this may have caused.
Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Jan 9, 19:11 UTC
Monitoring - Our team has resolved the issue with our Enrichment Service.
We are monitoring the Pipeline and will provide another update within the next 20 minutes.
Jan 9, 18:47 UTC
Identified - We are currently experiencing an issue with our Enrichment v1 Service. Some customers may be experiencing Pipeline Latencies.
Our Teams are investigating the issue, please expect further updates from us shortly.

What's impacted?
• Enrichment v1 Service
• Pipeline
Jan 9, 18:34 UTC
Monitoring - Our team has implemented a fix for the issue. We will continue to monitor for any change in operational capacity.

Please expect another update within the next 30 minutes.
What's impacted?
• BigPanda Console
• APIs
Jan 9, 17:36 UTC
Identified - Our team has identified the root cause and are working on a resolution.

What's impacted?

• BigPanda Console

We will provide another update shortly
Jan 9, 17:12 UTC
Investigating - Some users may be experiencing issues with our API. Our teams are engaged and investigating.

What's impacted?
BigPanda Console


We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Jan 9, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 9, 12:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 9, 07:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:01 UTC
Update - 👉 Please note that this maintenance window will include an additional task: Kubernetes Migration - Internal DNS Service.

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 9, 2022 07:00 UTC
End Time: January 9, 2022 13:00 UTC
Duration: 6 hours

What's Happening?

We will upgrading our Incident Enrichment and Environments Engine to lay the foundation for increasing the level of parallelism that this service supports. This is the second of two phases.

Additionally, we will be migrating our Internal DNS service from AWS EC2 instances to Kubernetes. This migration is to provide better stability within the service as well as make it easier to maintain and scale in the future.

Component(s) undergoing maintenance:

• Pipeline: Incident Enrichment and Environments Engine
• APIs
• BigPanda Console

What's the Impact?

We are anticipating up to 20 minutes of total pipeline latencies as the upgrade occurs and services restart.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 3, 19:04 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 9, 2022 07:00 UTC
End Time: January 9, 2022 10:00 UTC
Duration: 3 hours

What's Happening?

We will upgrading our Incident Enrichment and Environments Engine to lay the foundation for increasing the level of parallelism that this service supports. This is the second of two phases.

Component(s) undergoing maintenance:

• Pipeline: Incident Enrichment and Environments Engine

What's the Impact?

We are anticipating up to 20 minutes of total pipeline latencies as the upgrade occurs and services restart.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Dec 30, 16:01 UTC
Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.