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All Systems Operational
Pipeline
Operational
APIs
Operational
Incident Sharing
Operational
BigPanda Console
Operational
Third Party
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2023
No incidents reported today.
Mar 31, 2023
No incidents reported.
Mar 30, 2023
No incidents reported.
Mar 29, 2023
Completed -
The scheduled maintenance has been completed.
Mar 29, 14:00 UTC
Mar 29, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 UTC
Mar 29, 08:00 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 29, 2023 08:00 UTC
End Time: March 29, 2023 16:00 UTC
Duration: 6 hours
What's Happening?
During this maintenance window we are applying a fix for a bug in how our system calculated API rate throttling. This bug meant that calls were not counted correctly if the Bearer token was not included in Authentication headers, and they could potentially bypass rate limits for that token.
Component(s) undergoing maintenance:
• APIs
What's the Impact?
This fix will ensure that BigPanda's quality of service is met for all organizations by applying rate limits consistently across API call types. If your organization was using alternative API call formats, there is a small chance that some API calls may be throttled to meet existing rate limitations. You can find information about rate limits for each API in the BigPanda documentation. https://docs.bigpanda.io/reference/introduction
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 18, 20:57 UTC
Start Time: March 29, 2023 08:00 UTC
End Time: March 29, 2023 16:00 UTC
Duration: 6 hours
What's Happening?
During this maintenance window we are applying a fix for a bug in how our system calculated API rate throttling. This bug meant that calls were not counted correctly if the Bearer token was not included in Authentication headers, and they could potentially bypass rate limits for that token.
Component(s) undergoing maintenance:
• APIs
What's the Impact?
This fix will ensure that BigPanda's quality of service is met for all organizations by applying rate limits consistently across API call types. If your organization was using alternative API call formats, there is a small chance that some API calls may be throttled to meet existing rate limitations. You can find information about rate limits for each API in the BigPanda documentation. https://docs.bigpanda.io/reference/introduction
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 18, 20:57 UTC
Mar 28, 2023
Resolved -
This incident has been resolved, and the BigPanda UI is now operating within normal service levels.
Mar 28, 13:32 UTC
Mar 28, 13:32 UTC
Monitoring -
We have implemented the fix and are monitoring the results.
Mar 28, 12:46 UTC
Mar 28, 12:46 UTC
Identified -
The issue was identified and a fix was implemented for our UI issue.
Mar 28, 12:30 UTC
Mar 28, 12:30 UTC
Update -
We are still working on our UI issue and you may still experience slowness.
Mar 28, 12:13 UTC
Mar 28, 12:13 UTC
Investigating -
We are currently experiencing issues in our UI and are investigating.
Mar 28, 11:44 UTC
Mar 28, 11:44 UTC
Mar 27, 2023
No incidents reported.
Mar 26, 2023
Completed -
The scheduled maintenance has been completed.
Mar 26, 14:52 UTC
Mar 26, 14:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 UTC
Mar 26, 08:00 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 26, 2023 08:00 UTC
End Time: March 26, 2023 14:00 UTC
Duration: 6 hours
What's Happening?
During this Maintenance, we will be migrating our Correlation service to another infrastructure instance in our cloud services.
Component(s) undergoing maintenance:
• Pipeline: Correlation
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Users may experience Correlation latencies within their BigPanda instance.
What isn't Impacted?
All other areas of the BigPanda platform - including APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 20, 23:51 UTC
Start Time: March 26, 2023 08:00 UTC
End Time: March 26, 2023 14:00 UTC
Duration: 6 hours
What's Happening?
During this Maintenance, we will be migrating our Correlation service to another infrastructure instance in our cloud services.
Component(s) undergoing maintenance:
• Pipeline: Correlation
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Users may experience Correlation latencies within their BigPanda instance.
What isn't Impacted?
All other areas of the BigPanda platform - including APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 20, 23:51 UTC
Mar 25, 2023
Resolved -
This incident has been resolved. All services are operational and functioning at nominal levels.
Mar 25, 01:35 UTC
Mar 25, 01:35 UTC
Update -
The backlog continues to process, and at this time, over 75% of backlogged data has been successfully processed.
Mar 24, 20:35 UTC
Mar 24, 20:35 UTC
Update -
The backlog continues to process, and at this time, over 50% of backlogged data has been successfully processed. The root cause was due to a sudden and abnormal influx of data into the processing queue that very quickly overwhelmed the service. We have identified and mitigated the source of this increased volume. We have scaled out the service to maximize processing power.
Mar 24, 18:30 UTC
Mar 24, 18:30 UTC
Update -
We are still processing the backlog and monitoring this.
Mar 24, 16:29 UTC
Mar 24, 16:29 UTC
Update -
We have configured an additional trigger for the queue. We are still processing the backlog.
Mar 24, 15:33 UTC
Mar 24, 15:33 UTC
Update -
We are continuing to see a decrease in the backlog and this is continuing to be processed.
Mar 24, 15:04 UTC
Mar 24, 15:04 UTC
Update -
We have reached a peak in our queue. The number left to process is decreasing, but this will still take some time.
Mar 24, 14:23 UTC
Mar 24, 14:23 UTC
Identified -
The issue has been identified and we are currently processing the backlog.
Mar 24, 13:50 UTC
Mar 24, 13:50 UTC
Investigating -
We are currently investigating an issue with shares to ServiceNow.
Mar 24, 13:49 UTC
Mar 24, 13:49 UTC
Mar 24, 2023
Mar 23, 2023
Completed -
The scheduled maintenance has been completed.
Mar 23, 17:49 UTC
Mar 23, 17:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 UTC
Mar 22, 10:00 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 22, 2023 10:00 UTC
End Time: March 22, 2023 16:00 UTC
Duration: 6 hours
What's Happening?
We will be deleting organizations that are on longer in use.
Component(s) undergoing maintenance:
• Data Store
What's the Impact?
There will be no customer impact.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 17, 11:51 UTC
Start Time: March 22, 2023 10:00 UTC
End Time: March 22, 2023 16:00 UTC
Duration: 6 hours
What's Happening?
We will be deleting organizations that are on longer in use.
Component(s) undergoing maintenance:
• Data Store
What's the Impact?
There will be no customer impact.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 17, 11:51 UTC
Mar 22, 2023
Mar 21, 2023
No incidents reported.
Mar 20, 2023
Completed -
The scheduled maintenance has been completed.
Mar 20, 17:16 UTC
Mar 20, 17:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 UTC
Mar 20, 10:00 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 20, 2023 10:00 UTC
End Time: March 20, 2023 15:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be removing a deprecated and unused permission, Enrichment-jobs_Read, from user roles. This work is being done in preparation for future improvements to the Role-based Access Control experience.
Component(s) undergoing maintenance:
• Pipeline
• BigPanda Console
• APIs
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, due to increased CPU usage in our database resources, there may be some slight delays to the BigPanda console.
This should not cause any significant impact however should any user notice any abnormal behaviour during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 15, 00:26 UTC
Start Time: March 20, 2023 10:00 UTC
End Time: March 20, 2023 15:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be removing a deprecated and unused permission, Enrichment-jobs_Read, from user roles. This work is being done in preparation for future improvements to the Role-based Access Control experience.
Component(s) undergoing maintenance:
• Pipeline
• BigPanda Console
• APIs
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, due to increased CPU usage in our database resources, there may be some slight delays to the BigPanda console.
This should not cause any significant impact however should any user notice any abnormal behaviour during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 15, 00:26 UTC
Mar 19, 2023
Completed -
The scheduled maintenance has been completed.
Mar 19, 08:51 UTC
Mar 19, 08:51 UTC
Verifying -
Verification is currently underway for the maintenance items.
Mar 19, 08:37 UTC
Mar 19, 08:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 UTC
Mar 19, 08:00 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 19, 2023 08:00 UTC
End Time: March 19, 2023 12:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, we will be deleting redundant data from MongoDB to free up disk space. This is standard data retention initiative.
Component(s) undergoing maintenance:
• Pipeline
• APIs
• BigPanda Console
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
- Some alerts might take a few minutes to be processed and appear in the BigPanda Console.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 5, 19:56 UTC
Start Time: March 19, 2023 08:00 UTC
End Time: March 19, 2023 12:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, we will be deleting redundant data from MongoDB to free up disk space. This is standard data retention initiative.
Component(s) undergoing maintenance:
• Pipeline
• APIs
• BigPanda Console
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
- Some alerts might take a few minutes to be processed and appear in the BigPanda Console.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 5, 19:56 UTC
Mar 18, 2023
No incidents reported.