All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: February 5, 2023 08:30 UTC
End Time: February 5, 2023 15:30 UTC
Duration: 7 hours

What's Happening?

During this maintenance, we will be performing updates to our Alert Data Consumption service to improve resiliency and optimizations in the service, as well as perform other infrastructure upgrades.

Component(s) undergoing maintenance:

• Alert Data Consumption

What's the Impact?

No data loss is expected and we are taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include latencies of up to 15 minutes within our Alert Data Consumption services.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Feb 02, 2023 - 23:54 UTC
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Completed - This scheduled maintenance has been canceled.
Feb 2, 19:54 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: February 05, 2023 08:00 UTC
End Time: February 05, 2023 14:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance window, we will be performing general maintenance and infrastructure updates for better usage efficiency and utilization as we perform an update on our Elasticsearch clusters.

Component(s) undergoing maintenance:

• APIs
• BigPanda Console

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

Possible delays in appearance of comments on incidents, delay in activity-log.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 30, 14:51 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 13:01 UTC
In progress - Scheduled maintenance is currently in monitoring. We will provide updates as necessary.
Feb 2, 11:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: February 02, 2023 11:00 UTC
End Time: February 02, 2023 13:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance window, we will be migrating Alert-Enrichment rules to a new version that will support tags as its own entity. After the migration, users will be enabled to edit tag details (activation toggle and description) directly from the BigPanda UI.

Component(s) undergoing maintenance:

• Alert Enrichment Pipeline
• Tags

What's the Impact?

Possible impact include:
• Missing tags created during the migration
• Feature toggle won’t change

All changes are reversible and can be rolled back immediately, should there be any experienced issues.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 31, 17:17 UTC
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 14:04 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 1, 13:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: February 1, 2023 08:00 UTC
End Time: February 1, 2023 14:00 UTC
Duration: 6 hours

Previously scheduled:

Start Time: January 29, 2023 08:00 UTC
End Time: January 29, 2023 14:00 UTC
Duration: 7 hours

Jan 25, 12:16 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 16:55 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: January 29, 2023 08:00 UTC
End Time: January 29, 2023 14:00 UTC
Duration: 6 hours

Previously scheduled:
Start Time: January 22, 2023 08:00 UTC
End Time: January 22, 2023 14:00 UTC
Duration: 6 hours

Jan 19, 16:53 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 22, 2023 08:00 UTC
End Time: January 22, 2023 14:00 UTC
Duration: 6 hours

What's Happening?

We aim to upgrade our load balancer platform and increase capacity

Component(s) undergoing maintenance:

• Nginx

What's the Impact?

We are not expecting any downtime or degraded service. We have tested this process and made sure we can do it seamlessly. Our existing tools and pro-active login monitor will notify us should an issue occur.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 19, 07:59 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 16:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 10:01 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 22, 2023 10:00 UTC
End Time: January 22, 2023 16:00 UTC
Duration: 6 hours

What's Happening?

We will be adding the Alert View permission to all orgs.

Component(s) undergoing maintenance:

• Roles

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behaviour during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jan 11, 07:07 UTC