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Scheduled Maintenance
prod-us-west-1: Migrate Platform Databases to Multi-Region Clusters Mar 15, 2026 08:00-11:00 UTC
Update -
This Maintenance is postponed and will take place March 22, 2026 08:00 UTC . Thank you for your collaboration and understanding.
Mar 13, 2026 - 12:35 UTC
Mar 13, 2026 - 12:35 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.
Start Time: March 22, 2026 08:00 UTC
End Time: March 22, 2026 11:00 UTC
Duration: 3 hours
What's Happening?
During the upcoming maintenance window, we will upgrade our database clusters to a multi-region deployment model for region US-WEST-1, in coordination with the previous maintenance windows. These two clusters support different parts of the platform: one manages core application data, and the other supports system-level services. Strengthening both ensures greater overall platform resilience and improved protection against regional outages.
This is a backend infrastructure improvement, and no customer impact is expected. The activity will be carried out in a controlled manner with continuous health monitoring throughout the entire process.
As part of the change, applications will be restarted in a coordinated manner to pick up the updated connection and begin utilizing the full set of database nodes. Restarts will be handled carefully to maintain service stability.
This procedure has already been completed in multiple environments, making it a well-tested and low-risk operation. The rollout will be performed step by step, with validation at each stage before proceeding.
In the unlikely event of any unforeseen issues, rollback procedures are in place, and the environment can be promptly restored to its previous state.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 22, 2026 - 08:00 UTC
Start Time: March 22, 2026 08:00 UTC
End Time: March 22, 2026 11:00 UTC
Duration: 3 hours
What's Happening?
During the upcoming maintenance window, we will upgrade our database clusters to a multi-region deployment model for region US-WEST-1, in coordination with the previous maintenance windows. These two clusters support different parts of the platform: one manages core application data, and the other supports system-level services. Strengthening both ensures greater overall platform resilience and improved protection against regional outages.
This is a backend infrastructure improvement, and no customer impact is expected. The activity will be carried out in a controlled manner with continuous health monitoring throughout the entire process.
As part of the change, applications will be restarted in a coordinated manner to pick up the updated connection and begin utilizing the full set of database nodes. Restarts will be handled carefully to maintain service stability.
This procedure has already been completed in multiple environments, making it a well-tested and low-risk operation. The rollout will be performed step by step, with validation at each stage before proceeding.
In the unlikely event of any unforeseen issues, rollback procedures are in place, and the environment can be promptly restored to its previous state.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 22, 2026 - 08:00 UTC