All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022
BigPanda - Elastic Kubernetes Service (EKS) Upgrade
Completed - The scheduled maintenance has been completed.
Aug 14, 13:21 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 UTC
Scheduled - 👉 Please note that this maintenance window is being postponed until August 14th.

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: August 14, 2022 07:30 UTC
End Time: August 14, 2022 13:30 UTC
Duration: 6 hours

What's Happening?

During this maintenance, we will be performing an upgrade to our Elastic Kubernetes Service (EKS) cluster.

Component(s) undergoing maintenance:

• Pipeline
• Incident Sharing
• BigPanda Console
• APIs

What's the Impact?

There may be up to 10 minutes of pipeline latencies as services are restarted.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 4, 17:36 UTC
Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Alert Enrichment Issue
Resolved - Our team has resolved the incident and services have returned to their normal operation.

Start time:
August 6, 2022 23:12 UTC

End time:
August 7, 2022 00:40 UTC

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Aug 7, 01:09 UTC
Monitoring - Our team has implemented a fix for the issue. We will continue to monitor for any change in operational capacity.
Aug 7, 00:50 UTC
Identified - Our team has identified the root cause and are working on a resolution.
Aug 7, 00:32 UTC
Investigating - Some users may be experiencing issues with Alert Enrichment. Our teams are engaged and investigating.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Aug 7, 00:15 UTC
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

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