All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Incident Sharing Oct 25, 10:00-14:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on our Incident Sharing service.

Start Time: October 25, 2020 10:00 UTC
End Time: October 25, 2020 14:00 UTC

What's Happening?

We will be upgrading the backend codebase of the service to a newer version that will allow for easier extendability and maintenance.

What's the Impact?

Users may see that manual and auto shares fail intermittently as the upgrades are deployed and services are restarted. Users can manually retry any failed shares, and BigPanda should continue to send updates through the established channels for Incidents that have already been shared.

What isn't Impacted?

BigPanda will continue to ingest and process events from your monitoring systems, and all other areas of the BigPanda platform will remain fully operational.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Oct 20, 21:08 UTC
BigPanda Console Oct 27, 06:00-08:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on the BigPanda console service.

Start Time: October 27, 2020 06:00 UTC
End Time: October 27, 2020 08:00 UTC
Duration: 2 hours

What's Happening?

This is a continuation of the Maintenance performed on October 15th. We will be removing the URL access token query parameter from all browser-based communication to backend services. Instead, an authentication cookie will be leveraged.

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Oct 23, 00:14 UTC
Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - The issue with the Outbound service has been fully mitigated.

As of 9:40AM PT (16:40 UTC), the issue affecting the Outbound service has subsided, and all BigPanda services are now operating within normal operational levels.

Should you continue to experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Oct 15, 18:34 UTC
Monitoring - The Outbound service issues affecting JIRA have now been mitigated and we will continue to monitor performance.

Should you continue to experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Oct 15, 17:03 UTC
Investigating - We are currently experiencing issues with our Outbound service that affects shares from our Jira integration, and we are actively investigating to identify the affected components.

Additional updates will be shared as more details become available.

We apologize for any inconvenience that this may be causing.
Oct 15, 16:26 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 08:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 15, 07:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on Wednesday, October 14th, and Thursday, October 15th, between 11pm and 2AM PDT (06:00 - 9:00 UTC, October 15th).

During this maintenance BigPanda will be deprecating the URL access token in favor of an authentication cookie in browser based communication. This means that communication from the BigPanda console to backend services will no longer include the access token in the URL; instead, an authentication cookie will be leveraged.

We don't anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
Oct 9, 23:08 UTC
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - Our Analytics provider has resolved their Incident, and BigPanda Analytics should now be loading for users.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Oct 13, 21:43 UTC
Monitoring - Our Analytics provider has mitigated the issue and BigPanda Analytics should now be loading for users.

The Sisense team continues to monitor the situation to ensure continued functionality.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Oct 13, 21:07 UTC
Investigating - Sisense, BigPanda's Analytics provider, is experiencing an outage that is causing BigPanda Analytics not to load for some users.

We will update this Incident as more details become available.

Data is still being accepted into the pipeline, and all other components of the BigPanda platform should be operating as expected.
Oct 13, 20:57 UTC
Oct 12, 2020
Resolved - Pipeline delays have been fully mitigated, and all services within BigPanda should be operating as expected.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Oct 12, 18:40 UTC
Monitoring - Pipeline delays have been fully mitigated, and all services within BigPanda should be operating as expected.

We will continue to monitor systems for any change in operational capacity.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Oct 12, 18:21 UTC
Investigating - We are investigating an issue within the pipeline that may be causing delays in updates to the Incident Feed.

We will update this Incident as more details become available.

Data is still being accepted into the pipeline, and all other components of the BigPanda platform should be operating as expected.
Oct 12, 18:11 UTC
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.