All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - Our team has resolved the incident and services have returned to their normal operation.

Start time:
September 29, 2022 14:16 UTC

End time:
September 29, 2022 14:38 UTC

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.

Sep 29, 14:57 UTC
Monitoring - The team has mitigated the issue. The activity feed should be functioning again. We will continue to monitor for any change in operational capacity.
Sep 29, 14:50 UTC
Identified - Our team has identified the issue and have implemented a fix for the issue and are monitoring all connected services.
Sep 29, 14:47 UTC
Investigating - Some users may be experiencing issues with the activity feed spinning. Our teams are engaged and investigating.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

Sep 29, 14:33 UTC
Resolved - Our team has resolved the incident and services have returned to their normal operation.

Start time:
09/28/2022 18:10 UTC

End time:
09/29/2022 00:07 UTC

What was impacted?
Analytics (v2 & v3)

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.

Sep 29, 00:10 UTC
Monitoring - Analytics v2 and v3 issues have been mitigated and is back to normal functionality.

We will continue to monitor for any change in operational capacity.

Sep 28, 23:39 UTC
Identified - AWS has identified the root cause of the issue, and are in the process of applying mitigations to address the issue. In the meantime, we are also working internally on mitigating the Analytics issue.

Any additional updates will be shared as more details become available.

Sep 28, 21:16 UTC
Update - We continue to work with our third-party analytics provider to restore full functionality to our Analytics service.

Additional updates will be shared as more details become available.

Sep 28, 19:08 UTC
Investigating - AWS service is currently experiencing issues. Our teams are engaged and investigating.

What's impacted?
Some users may be experiencing issues with Analytics (v2 and v3). No new Analytics data is being processed, though it is being queued in SQS.

What's not impacted?
BigPanda Console and event pipeline services are not impacted.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

Sep 28, 18:32 UTC
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - Our team has resolved the incident and services have returned to their normal operation. Service was restarted and it's resources were increased.

Start time:
13:13 UTC

End time:
13:46 UTC

What was impacted?
Big Panda Console

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.

Sep 23, 14:02 UTC
Monitoring - Our team has implemented a fix for the issue and are monitoring all connected services.

The issues affecting the BigPanda UI have been mitigated, and all BigPanda services are now operating within normal operational levels for all customers.

We apologize for any inconvenience that this may have caused.

Sep 23, 13:47 UTC
Update - The issue has been identified and mitigation actions are underway.

Users may still be experiencing issues in accessing their orgs.

Additional updates will be shared as more details become available.

We apologize for any inconvenience that this may be causing.

Sep 23, 13:38 UTC
Identified - Some users may be experiencing issues with logging into the UI. Our teams are engaged and investigating.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

Sep 23, 13:30 UTC
Sep 22, 2022
Completed - The upgrade has been completed.
Sep 22, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 22, 2022 08:00 UTC
End Time: September 22, 2022 13:00 UTC
Duration: 5 hours

What's Happening?

During this maintenance, we will be performing an upgrade to our Autoshare services. This upgrade is to provide better stability within the service as well as make it easier to maintain and scale in the future. This is the second phase.

Component(s) undergoing maintenance:

• Incident Sharing

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see up to 5-10 minutes total in latencies within the pipeline as these changes are deployed and services brought back online.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 19, 17:15 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Completed - The scheduled maintenance has been cancelled
Sep 20, 17:10 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 23, 2022 07:00 UTC
End Time: September 23, 2022 10:00 UTC
Duration: 3 hours

What's Happening?

During this maintenance, we will perform a step-down in one of our MongoDB clusters to improve the index creation on the audit-logs collection.

Component(s) undergoing maintenance:

Login
Outbound
BigPanda Console
APIs

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

Delays of up to 1 minute in Login services, and some user-related actions.
Delays of up to 1 minute in Outbound service is also to be expected.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologise for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 20, 16:34 UTC
Sep 19, 2022

No incidents reported.

Sep 18, 2022
Completed - The upgrade has been completed.
Sep 18, 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 18, 2022 08:00 UTC
End Time: September 18, 2022 13:00 UTC
Duration: 5 hours

What's Happening?

During this maintenance, we will be performing an upgrade to our Autoshare services. This upgrade is to provide better stability within the service as well as make it easier to maintain and scale in the future. This is the second phase.

Component(s) undergoing maintenance:

• Incident Sharing

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see up to 5-10 minutes total in latencies within the pipeline as these changes are deployed and services brought back online.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 16, 08:11 UTC