All Systems Operational
Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We want to inform you that we will be performing the following maintenance to the BigPanda platform:

Start Time: January 15, 2024 17:00 UTC
End Time: January 15, 2024 20:00 UTC
Duration: 3 hours

What's Happening?

During this maintenance, we will be updating our CloudFront Distribution to align with the TLS1.2_2021 AWS Security Policy. These changes aim to improve the overall security and functionality of our system. You can check the Amazon CloudFront Developer Guide for more information on supported viewer protocols and ciphers.

Our implementation plan was the following:
1. Planning
2. Service Implementation
3. Validation Deployment
a. Dev Environment
b. Pre-Prod Environment
4. Production Deployment
5. Test Organization
6. Beta Program
7. Sandbox Showcase
8. All Organizations

Component(s) undergoing maintenance:

• API

What's the Impact?

We are expecting moderate to limited impact from this change which will impact the SSL Ciphers being used to connect to inbound integrations. The risk of this change is losing connection to BigPanda inbound integrations.

We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

Users are expected to evaluate their cipher suite to ensure it aligns with the AWS TLS1.2_2021 security policy.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Nov 29, 2023 - 18:41 UTC
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
Completed - The scheduled maintenance has been completed.
Nov 20, 11:39 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 11:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: November 20, 2023 08:00 UTC
End Time: November 20, 2023 14:00 UTC
Duration: 6 hours

Previously scheduled:

Start Time: November 19, 2023 08:00 UTC
End Time: November 19, 2023 14:00 UTC
Duration: 6 hours

Nov 9, 11:45 UTC
Scheduled - We want to inform you that we will be performing the following maintenance to the BigPanda platform:

Start Time: November 19, 2023 08:00 UTC
End Time: November 19, 2023 14:00 UTC
Duration: 6 hours

What's Happening?

To improve the overall performance, we will implement MongoDB for local authentication.

Our implementation plan was the following:
1. Planning
2. Service Implementation
3. Validation Deployment
a. Dev Environment
b. Pre-Prod Environment
4. Production Deployment
5. Test Organization
6. Beta Program
7. Sandbox Showcase
8. All Organizations

Component(s) undergoing maintenance:

• BigPanda Console
• Role Management
• Incident Sharing
• APIs

We have successfully completed a full regression test prior to launching this maintenance update.

What's the Impact?

We are expecting some users to potentially notice up to 10-15 minutes of total latency during the maintenance window as services are restarted and brought back online.

We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 31, 15:56 UTC
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.