BigPanda Status

All Systems Operational

Inbound Integrations and Event Processing Operational

Data Consumption Operational

Alert Enrichment Operational

Alert Filtering & Maintenance Plans Operational

Incident Enrichment & Environments Population Operational

Correlation Operational

Outbound Collaboration Operational

Incident Sharing Operational

Outbound Integrations Operational

ETL Pipeline Operational

Console Functions Operational

Incident Feed Operational

Incident Feed Search Operational

Automatic Incident Triage Operational

Root Cause Changes Operational

Administrator Screens Operational

Incident Actions Operational

Incident Activity Feed Operational

Unified Search Operational

Unified Analytics Operational

Integration Diagnostics / Troubleshooting Operational

APIs Operational

Tier 1 APIs: Automation & Event Processing Operational

Tier 2 APIs: Supplemental Operational

Tier 3 APIs: Tertiary Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2024

No incidents reported today.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Bigpanda- Outbound RDS Locked Shares

Resolved - This incident has been resolved. All services are operational and functioning at nominal levels.

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Oct 16, 05:02 UTC

Monitoring - After investigation, the team identified the problematic area to be within the caching database. The team took corrective actions, and the issue has been mitigated. Sharing activity to ServiceNow and Jira ticketing systems should be operating nominally.

We will continue to monitor the situation and provide further updates as necessary.
Oct 16, 04:28 UTC

Investigating - Our team is investigating this issue. We have identified that out-of-the-box ServiceNow and Jira ticketing integrations are affected. There is no impact on Initial shares sent to the target systems. However, there is a delay in subsequent updates to the shared tickets.
Oct 16, 00:58 UTC

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

BigPanda Maintenance: Upgrade Nginx version

Completed - The scheduled maintenance has been completed.
Oct 13, 11:03 UTC

Verifying - Verification is currently underway for the maintenance items.
Oct 13, 09:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:30 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 13th, 2024 08:30 UTC
End Time: October 13th, 2024 12:30 UTC
Duration: 4 hours

What's Happening?

During this scheduled maintenance window, we will be upgrading our Nginx to the latest version.

Component(s) undergoing maintenance:

• Pipeline
• APIs
• Incident Sharing
• BigPanda Console

What's the Impact?

We have already upgraded development and staging environments without any issues so we do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 9, 18:39 UTC

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.