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Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
Upgrade US Mongo Clusters to 6.0.13
Jul 28, 2024 07:00-12:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: July 28, 2024 07:00 UTC
End Time: July 28, 2024 12:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be upgrading our US Mongo cluster to v6.0.13.
Component(s) undergoing maintenance:
• Pipeline
• Inbound Integrations and Event Processing
• Outbound Collaboration Services - Incident Sharing, Outbound Integrations, ETL Pipeline
• APIs
What's the Impact?
During the maintenance window - as most BigPanda services use Mongo, customers may expect up to 45 minutes of latencies within the BigPanda Pipeline services while we initiate service restarts to remediate experienced connectivity issues.
We will monitor our pipeline closely as changes are deployed.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression testing.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jul 22, 2024 - 20:48 UTC
Start Time: July 28, 2024 07:00 UTC
End Time: July 28, 2024 12:00 UTC
Duration: 5 hours
What's Happening?
During this maintenance, we will be upgrading our US Mongo cluster to v6.0.13.
Component(s) undergoing maintenance:
• Pipeline
• Inbound Integrations and Event Processing
• Outbound Collaboration Services - Incident Sharing, Outbound Integrations, ETL Pipeline
• APIs
What's the Impact?
During the maintenance window - as most BigPanda services use Mongo, customers may expect up to 45 minutes of latencies within the BigPanda Pipeline services while we initiate service restarts to remediate experienced connectivity issues.
We will monitor our pipeline closely as changes are deployed.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression testing.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jul 22, 2024 - 20:48 UTC
Sisense Maintenance (Third Party Service Provider)
Jul 28, 2024 12:00-16:00 UTC
We are writing to inform you that there will be an upcoming Sisense (Third Party Service Provider) Maintenance and may cause Unified Analytics to be temporarily unavailable.
Start Time: July 28, 2024 12:00 UTC
End Time: July 28, 2024 16:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, Sisense has scheduled a system maintenance as they perform necessary infrastructure updates.
Component(s) undergoing maintenance:
• Analytics
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
Unified Analytics service to be temporarily be unavailable during the ongoing maintenance.
Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, and Incident Sharing - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jul 24, 2024 - 21:25 UTC
Start Time: July 28, 2024 12:00 UTC
End Time: July 28, 2024 16:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, Sisense has scheduled a system maintenance as they perform necessary infrastructure updates.
Component(s) undergoing maintenance:
• Analytics
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
Unified Analytics service to be temporarily be unavailable during the ongoing maintenance.
Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, and Incident Sharing - will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jul 24, 2024 - 21:25 UTC