All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 22, 2021 08:00 UTC
End Time: September 22, 2021 12:00 UTC
Duration: 4 hours

What's Happening?

We will be migrating our Maintenance service from AWS EC2 instances to Kubernetes. This migration is to provide better stability within the service as well as make it easier to maintain and scale in the future.

Component(s) undergoing maintenance:

• Pipeline - Maintenance Service

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see latencies of up to 5 minutes in having new plans or updates to existing plans put into effect. Preexisting plans that are not modified during this window will not be affected, and incoming events matching these preexisting plans will be processed normally.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Sep 14, 16:41 UTC
Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - As of 05:20 UTC, the issues affecting the BigPanda pipeline have been mitigated, and all BigPanda services are now operating within normal operational levels for all customers.

We apologize for any inconvenience that this may have caused.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Sep 16, 05:41 UTC
Monitoring - As of 05:20 UTC, the issues affecting the BigPanda pipeline have been mitigated, and all BigPanda services are now operating within normal operational levels for all customers.

We apologize for any inconvenience that this may have caused.

We will continue to monitor systems for any change in operational capacity.

Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Sep 16, 05:23 UTC
Identified - We have mitigated latencies for the majority of the affected customers and continue to work to stabilize the platform for those still affected.

While all data is being accepted into the platform, incident sharing and updates to some users' Console may be delayed.

More details will be shared as we discover more about the issue - please expect the next update in 30 minutes or less.

If you have any questions, please do not hesitate to reach out to us using our live chat or email us at support@bigpanda.io.

- BigPanda
Sep 16, 05:12 UTC
Investigating - We are currently investigating an issue within the BigPanda pipeline for a small subset of customers.

While all data is being accepted into the platform, incident sharing and updates to users' Console may be delayed.

We are working to mitigate these delays and return services back to normal operational status.

More details will be shared as we discover more about the issue - please expect the next update in 30 minutes or less.

If you have any questions, please do not hesitate to reach out to us using our live chat or email us at support@bigpanda.io.

- BigPanda
Sep 16, 04:48 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 14:35 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 12, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 12, 2021 11:00 UTC
End Time: September 12, 2021 15:00 UTC
Duration: 4 hours

What's Happening?

We will be adding additional database indexes that will result in quicker load times of a user's Incident Feed.

Component(s) undergoing maintenance:

• BigPanda Console

What's the Impact?

We do not anticipate any end-user impact; however, in rare circumstances, users may see latencies in updating Incident and Alert data of up to 15 minutes while the new database index are created.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 7, 22:02 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.