All Systems Operational
Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrade to Kafka Server Infrastructure Jan 19, 2025 08:00-14:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 19, 2025 08:00 UTC
End Time: January 19, 2025 14:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance, we will be Increasing the partition count for ITC Kafka topics to improve overall performance.

Component(s) undergoing maintenance:

• Pipeline
• Incident Sharing
• BigPanda Console


What's the Impact?

We expect latencies of up to 15 minutes; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.


Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Dec 30, 2024 - 12:13 UTC
Sisense Maintenance (Third Party Service Provider) Feb 15, 2025 12:00-18:00 UTC
We are writing to inform you that there will be an upcoming Sisense (Third Party Service Provider) Maintenance and may cause Unified Analytics to be temporarily unavailable.

Start Time: February 15, 2024 12:00 UTC
End Time: February 15, 2024 18:00 UTC
Duration: 6 hours

What's Happening?

During this maintenance window, Sisense has scheduled a system maintenance as they perform necessary infrastructure updates.

Component(s) undergoing maintenance:

• Analytics

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

Unified Analytics service to be temporarily be unavailable during the ongoing maintenance.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, and Incident Sharing - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jan 15, 2025 - 01:22 UTC
Past Incidents
Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Routine infrastructure Maintenance - Prod-US
Completed - The scheduled maintenance has been completed.
Jan 13, 10:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 13, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:56 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 13, 2025 09:00 UTC
End Time: January 13, 2025 11:00 UTC
Duration: 2 hours

What's Happening?

As part of our ongoing infrastructure maintenance, BigPanda will deploy an update establishing direct network connections to AWS services. This update will eliminate the need for internet-based communication, ensuring private connectivity between our resources and services like Amazon S3, AWS Lambda, Amazon DynamoDB, and more, all within AWS’s internal network.

Component(s) undergoing maintenance:

• Cloud Infrastructure


What's the Impact?

While we do not anticipate any impact on end users, there may be brief periods of reduced connectivity to some AWS services for up to 10 minutes during the maintenance window. Should any users experience abnormal behavior during or after the maintenance, please reach out to BigPanda Support via live chat or by emailing us at support@bigpanda.io for assistance.


Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jan 7, 18:01 UTC
Jan 12, 2025
Outbound Services Upgrade
Completed - The scheduled maintenance has been completed.
Jan 12, 10:18 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 12, 09:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 12, 2025 08:00 UTC
End Time: January 12, 2025 10:00 UTC
Duration: 2 hours

What's Happening?

Upgrade Overview

We are excited to announce an important upgrade to our outbound services, designed to deliver faster and more reliable notifications for your needs. This enhancement significantly boosts the speed at which notifications are processed, ensuring you receive timely updates without any delays. Our team has worked diligently to ensure that this upgrade maintains the same high level of accuracy and consistency you expect, providing a seamless experience.
With this upgrade, you will benefit from improved performance and greater efficiency in managing your notifications. This update not only enhances the overall responsiveness of our service but also lays the foundation for future improvements and new features. We are committed to continuously enhancing our services to better support your operations and ensure you have the best possible experience.


Components undergoing maintenance:

• Outbound Services - Incident Sharing

We have successfully completed a Full Regression Test for this.

What's the Impact?

We are expecting minimal impact during the maintenance window.

We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jan 8, 14:12 UTC
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
US BigPanda - Cloudflare WAF Rollout
Completed - The scheduled maintenance has been completed.
Jan 8, 22:48 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 8, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 08, 2025 21:00 UTC
End Time: January 09, 2025 01:00 UTC
Duration: 4 hour

What's Happening?

During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.

Component(s) undergoing maintenance:

• API
• BigPanda Console
What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermitten connectivity to the UI.

What isn't Impacted?

All other areas of the BigPanda platform - including Inbound Integrations, Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Dec 26, 18:17 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

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