All Systems Operational
Pipeline Operational
APIs Operational
Incident Sharing Operational
BigPanda Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Completed - This scheduled maintenance has been cancelled and will be rescheduled for another date.

Once the new date has been determined, a new maintenance notification will be posted.
Aug 4, 23:06 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing maintenance on Wednesday, August 4th and Thursday, August 5th, between 11:00 pm and 3:00 am PDT (6:00 - 10:00 UTC).

This maintenance will be updating the underlying mechanism for Environment Counters as a prerequisite for future infrastructure upgrades.

We do not expect any impact to users or the pipeline during this maintenance.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

As always, you can contact us using our live chat or email us at support@bigpanda.io.
Jul 30, 17:05 UTC
Resolved - The issues with the Incident Feed, Activity Feed, and Comments have been remediated and systems are stable -- we are now considering this Incident as closed.

There was an unexpected issue with a recent deployment. The deployment has been rolled back, allowing services to return to normal operational levels.

Should you continue to experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Aug 4, 17:22 UTC
Monitoring - The issues with the Incident Feed, Activity Feed, and Comments have been mitigated.

There was an unexpected issue with a recent deployment. The deployment has been rolled back, allowing services to return to normal operational levels.

We will continue to monitor the situation, but should you continue to experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.
Aug 4, 16:58 UTC
Update - The fix has been deployed, and services are beginning to return to normal operational levels.

Some users may see that their Incident Feed and Activity Feeds are a bit sluggish - this is expected while the web services rebalance. This behavior should clear up quickly.

Once we see that all services are back to normal operational levels, we will share another update via this Incident.
Aug 4, 16:27 UTC
Identified - The issue has been identified, and a fix is being deployed.

Until the fix is deployed, customers may continue experiencing a delay in retrieving activities for Incidents, or the Activity Feed may not load at all. Some customers may also see issues when trying to post new comments.

We will update this incident further once the fix has been deployed.
Aug 4, 16:08 UTC
Investigating - We are currently investigating issues associated with the Activity Feed.

Some customers may experience a delay in retrieving activities for Incidents, or the Activity Feed may not load at all. Some customers may also see issues when trying to post new comments.

We will update this incident once we have more details around this issue.
Aug 4, 15:54 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Resolved - Pipeline delays have been fully mitigated, and all services within BigPanda are operating as expected.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Aug 2, 09:49 UTC
Monitoring - Pipeline delays have been fully mitigated, and all services within BigPanda should be operating as expected.

We will continue to monitor systems for any change in operational capacity.

Should you experience any issues, please reach out to us via our in-app chat or support@bigpanda.io.

- BigPanda
Aug 2, 09:30 UTC
Identified - The issue has been identified and the team is working to deploy a fix.

More details will be shared as we discover more about the issue - please expect the next update in 30 minutes or less.

If you have any questions, please do not hesitate to reach out to us using our live chat or email us at support@bigpanda.io.

- BigPanda
Aug 2, 09:19 UTC
Investigating - Some customers may be experiencing delays in their pipeline.

While all data is being accepted into the pipeline, new events may be delayed for some users in reaching their console.

We are working to mitigate these delays and return services back to normal operational status.

More details will be shared as we discover more about the issue - please expect the next update in 30 minutes or less.

If you have any questions, please do not hesitate to reach out to us using our live chat or email us at support@bigpanda.io.

- BigPanda
Aug 2, 09:04 UTC
Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.