US BigPanda - Cloudflare WAF Rollout
Scheduled Maintenance Report for BigPanda
Completed
The scheduled maintenance has been completed.
Posted Jan 08, 2025 - 22:48 UTC
Verifying
Verification is currently underway for the maintenance items.
Posted Jan 08, 2025 - 22:37 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 08, 2025 - 21:00 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: January 08, 2025 21:00 UTC
End Time: January 09, 2025 01:00 UTC
Duration: 4 hour

What's Happening?

During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.

Component(s) undergoing maintenance:

• API
• BigPanda Console
What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermitten connectivity to the UI.

What isn't Impacted?

All other areas of the BigPanda platform - including Inbound Integrations, Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Dec 26, 2024 - 18:17 UTC
This scheduled maintenance affected: Outbound Collaboration (Incident Sharing), Console Functions (Login, Incident Feed, Incident Feed Search, Incident Actions, Incident Activity Feed), and APIs (Tier 1 APIs: Automation & Event Processing).