In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: July 20, 2026 12:30 UTC End Time: July 20, 2026 3:30 UTC Duration: 3 hours
What's Happening?
During this maintenance window, we'll be upgrading our caching infrastructure in our production environments to a newer, currently supported version.
Component(s) undergoing maintenance:
• BigPanda Cloud Infrastructure
What's the Impact?
We anticipate a latency of up to 20 minutes as services reconnect.
However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
Users may need to clear their browser cache and refresh the BigPanda Console.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.