In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 7, 2025 07:30 UTC End Time: April 7, 2025 13:30 UTC Duration: 6 hours
What's Happening?
We will be upgrading the EKS cluster most of our pipeline components sit on. To apply to upgrade we will need to restart pipeline services.
Component(s) undergoing maintenance:
• Pipeline • Inbound Data • Incident Feed • Environments • Environment Counters • Manual Shares • Auto Shares
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to one processing delay of up to 5 minutes as the service restart happens and upgrade is deployed.
however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.