Latency in Alert Enrichment services

Incident Report for BigPanda

Resolved

This incident has been resolved.
Posted Feb 09, 2026 - 18:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 09, 2026 - 17:48 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 09, 2026 - 17:44 UTC

Update

The team are currently working to stabilise the service.
Posted Feb 09, 2026 - 17:16 UTC

Update

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.
Posted Feb 09, 2026 - 16:46 UTC

Update

We are continuing to investigate this issue.
Posted Feb 09, 2026 - 16:06 UTC

Investigating

We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause
Posted Feb 09, 2026 - 15:37 UTC
This incident affected: Inbound Integrations and Event Processing (Alert Enrichment).