Upgrade Internal Services Structure

Scheduled Maintenance Report for BigPanda

Completed

The scheduled maintenance has been completed.

Posted Jan 07, 2024 - 14:10 UTC

Verifying

Verification is currently underway for the maintenance items.

Posted Jan 07, 2024 - 12:47 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 07, 2024 - 08:30 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 04, 2024 - 15:09 UTC

Scheduled

We want to inform you that we will be performing the following maintenance to the BigPanda platform (Rescheduled from January 8, 2024):

Start Time: January 7, 2024 08:30 UTC
End Time: January 7, 2024 14:30 UTC
Duration: 6 hours

What's Happening?

We will be restructuring our micro-services internal folders and placement.

Component(s) undergoing maintenance:

• Pipeline
• Incident Sharing
• APIs
• BigPanda Console

What's the Impact?

We are expecting some users to potentially notice up to 10-15 minutes of total latency during the maintenance window as services are restarted and brought back online.

We successfully completed the following risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

Users may need to clear their browser cache and refresh the BigPanda Console.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted Jan 04, 2024 - 15:04 UTC

This scheduled maintenance affected: Outbound Collaboration (Incident Sharing), Console Functions (Login, Incident Feed, Incident Feed Search, Automatic Incident Triage, Root Cause Changes, Administrator Screens, Incident Actions, Incident Activity Feed, Unified Search, Unified Analytics, Integration Diagnostics / Troubleshooting), and APIs (Tier 1 APIs: Automation & Event Processing, Tier 2 APIs: Supplemental, Tier 3 APIs: Tertiary).