In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: November 18, 2026 18:00 UTC End Time: November 18, 2026 20:00 UTC Duration: 2 hours
What's Happening?
We will perform a planned minor version upgrade of our PostgreSQL databases to a supported release. Databases will be upgraded in small batches. Each database is expected to be briefly unavailable for about one minute while it restarts. Services are expected to reconnect automatically.
Component(s) undergoing maintenance:
- Alert Processing - Platform services that depend on the upgraded databases (including enrichment-related processing, tag-manager, piper)
What's the Impact?
During each brief database restart, dependent services may see short connection errors and then recover on their own. Alert processing may experience up to about five minutes of lag while the alert-processing database restarts and consumers catch up. We do not expect a sustained outage of the BigPanda console or of alert ingestion. If you notice any abnormal behavior during or after this window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Nov 13, 2026 - 16:29 UTC
This scheduled maintenance affects: Inbound Integrations and Event Processing (Data Consumption, Alert Enrichment, Incident Enrichment & Environments Population).