Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 17, 2025 - 12:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 08, 2025 - 21:15 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: August 17, 2025 12:00 UTC End Time: August 17, 2025 13:00 UTC Duration: 1 hours
What's Happening?
During the upcoming maintenance window, we will be deploying a change to the infrastructure that handles traffic for inbound, outbound, and custom integrations.
This update will route requests through API Gateways for their respective integrations, aligning the architecture with a more robust and automated process.
Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Aug 08, 2025 - 21:13 UTC
This scheduled maintenance affected: Inbound Integrations and Event Processing (Data Consumption), Outbound Collaboration (Incident Sharing, Outbound Integrations), and APIs (Tier 1 APIs: Automation & Event Processing).