Restart RDS Instances US
Scheduled Maintenance Report for BigPanda
Completed
The scheduled maintenance has been completed.
Posted Sep 17, 2024 - 10:34 UTC
Verifying
Verification is currently underway for the maintenance items.
Posted Sep 17, 2024 - 09:58 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 17, 2024 - 08:30 UTC
Update
Update -

We apologize for the short notice.

This maintenance window has been rescheduled to a new timeframe:
Start Time: September 17, 2024 08:30 UTC
End Time: September 17, 2024 11:30 UTC
Duration: 3 hour

Previously scheduled:
Start Time: August 27, 2024 08:30 UTC
End Time: August 27, 2024 11:30 UTC
Duration: 3 hour
Posted Aug 27, 2024 - 06:58 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: August 27, 2024 08:30 UTC
End Time: August 27, 2024 11:30 UTC
Duration: 3 hour

What's Happening?

Restarting AWS RDS instances in Production US to apply new audit logs.

Component(s) undergoing maintenance:

• Local Login
• SSO Login
• Audit Logs

What's the Impact?

Because RDS-IAM will be restarted, some organizations might experience login issues for up to one minute.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Aug 19, 2024 - 16:49 UTC
This scheduled maintenance affected: Console Functions (Login).