Big Panda Console Incident Search misbehaving- Prod Us-West-1
Identified - Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now.

Thank you for your patience, and we apologize for the inconvenience.
Jul 15, 2026 - 15:18 UTC
Investigating - This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more.

Thank you for your patience, and apologies for the inconvenience.
Jul 15, 2026 - 14:41 UTC
Uptime over the past 90 days. View historical uptime.
Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Degraded Performance
Login Operational
Incident Feed Operational
Incident Feed Search Degraded Performance
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Unified Data Connector Operational
90 days ago
100.0 % uptime
Today
Unified Data Connector Operational
90 days ago
100.0 % uptime
Today
Biggy Services Operational
90 days ago
99.99 % uptime
Today
Biggy Services Operational
90 days ago
99.98 % uptime
Today
Biggy Slack Operational
90 days ago
100.0 % uptime
Today
Biggy MS Teams Operational
90 days ago
100.0 % uptime
Today
Biggy API Operational
90 days ago
100.0 % uptime
Today
Biggy Incident Prevention Operational
90 days ago
100.0 % uptime
Today
Biggy Workflows Operational
90 days ago
100.0 % uptime
Today
Biggy Service Desk Anomaly Detection Operational
90 days ago
100.0 % uptime
Today
Biggy Action Plans Operational
90 days ago
100.0 % uptime
Today
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Managed Inc Channel Operational
90 days ago
100.0 % uptime
Today
Channel Summary Operational
90 days ago
100.0 % uptime
Today
Observability Agent Team Operational
90 days ago
100.0 % uptime
Today
ITSM Agent Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BigPanda Maintenance: Caching Infrastructure Upgrade Jul 20, 2026 12:30-15:30 UTC

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: July 20, 2026 12:30 UTC
End Time: July 20, 2026 15:30 UTC
Duration: 3 hours

What's Happening?

During this maintenance window, we'll be upgrading our caching infrastructure in our production environments to a newer, currently supported version.

Component(s) undergoing maintenance:


• BigPanda Cloud Infrastructure

What's the Impact?

We anticipate a latency of up to 20 minutes as services reconnect.

However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

Users may need to clear their browser cache and refresh the BigPanda Console.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jul 20, 2026 - 12:30 UTC
Jul 15, 2026

Unresolved incident: Big Panda Console Incident Search misbehaving- Prod Us-West-1.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026
Issues updating Incident Tags
Resolved - This incident has been resolved.
Jul 12, 18:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 17:46 UTC
Investigating - Some users may be experiencing issues with updating Incident Tags via API/manually. Our teams are engaged and investigating.
We will share updates here as soon as possible.
Jul 12, 15:08 UTC
BigPanda Maintenance: Migrate EKS worker nodes to AL2023 — prod-us-west-1
Completed - The scheduled maintenance has been completed.
Jul 12, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:30 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: July 12 2026 06:30 UTC
End Time: July 12, 2026 16:30 UTC
Duration: 10 hours

What's Happening?

During this maintenance window, we will be upgrading the underlying operating system on servers supporting our production environment, in line with our cloud provider's standard lifecycle updates. Services will be restarted in a rolling fashion to move onto the updated infrastructure. No extended downtime is expected, though brief interruptions to individual services may occur during the transition.

Component(s) undergoing maintenance:

• API
• Pipeline
• Incident Sharing
• BigPanda Console

What's the Impact?

We anticipate up to 20 minutes of latency as services reconfigure.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

Users may need to clear their browser cache and refresh the BigPanda Console.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
Jul 8, 15:20 UTC
BigPanda Maintenance: Enable RBAC
Completed - The scheduled maintenance has been completed.
Jul 12, 11:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance.

Start Time: July 12, 2026 07:00 UTC
End Time: July 12, 2026 09:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance window, we'll be upgrading how user roles and permissions are managed under the hood — moving to a more reliable and scalable database backend. Role and permission data has already been migrated ahead of this window; we're simply switching each organization over to read from the new system.

Component(s) undergoing maintenance:

• RBAC

What's the Impact?

We do not anticipate any impact to end users.

However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jun 23, 17:00 UTC
BigPanda Maintenance: Infrastructure Node Pool Reconfiguration — prod-us-west-1
Completed - The scheduled maintenance has been completed.
Jul 12, 11:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: July 12 2026 08:00 UTC
End Time: July 12, 2026 12:00 UTC
Duration: 4 hours

What's Happening?

During this maintenance window, BigPanda will be reorganizing internal server groupings in our prod-us-west-1 environment to improve infrastructure efficiency. As part of this work, some background services will restart to move onto the updated server groups.

Component(s) undergoing maintenance:
• API
• Pipeline
• Notifications
• Incident Sharing

What's the Impact?

No downtime is expected. You may notice brief delays or momentary reconnects as individual services restart during the window.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jul 9, 02:05 UTC
Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
BigPanda Maintenance: Caching Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Jul 7, 14:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 14:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 14:28 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 14:27 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 14:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 12:03 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: July 07, 2026 12:30 UTC
End Time: July 07, 2026 15:30 UTC
Duration: 3 hours

What's Happening?

During this maintenance window, we'll be upgrading our caching infrastructure in our US production environment to a newer, currently supported version.

Component(s) undergoing maintenance:

- Data Consumption

What's the Impact?

We do not anticipate any downtime. Customers may experience brief, momentary reconnections as the underlying infrastructure fails over during the rolling upgrade. There is a small possibility of a short delay (up to ~20 minutes) in core pipeline processing while systems reconnect.
However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jul 7, 12:30 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026
BigPanda Maintenance: Enable RBAC Phase 1
Completed - The scheduled maintenance has been completed.
Jul 5, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 07:00 UTC
Update - We will be undergoing scheduled maintenance during the new scheduled timeframe
Jun 24, 19:58 UTC
Update - Update -
This maintenance window has been rescheduled to a new timeframe:
Start Time: July 05, 2026 07:00 UTC
End Time: July 05, 2026 09:00 UTC
Duration: 2 hours

Previously scheduled:
Start Time: June 28, 2026 12:00 UTC
End Time: June 28, 2026 14:00 UTC
Duration: 2 hours
Jun 24, 19:57 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance.

Start Time: July 05, 2026 07:00 UTC
End Time: July 05, 2026 09:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance window, we'll be upgrading how user roles and permissions are managed under the hood — moving to a more reliable and scalable database backend.

For clarification, this Phase 1 maintenance will be enabling RBAC for internal, POV, and showcase BigPanda instances only.

Role and permission data have already been migrated ahead of this window; we're simply switching each organization over to read from the new system.

Component(s) undergoing maintenance:

• RBAC

What's the Impact?

We do not anticipate any impact to end users.

However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Jun 23, 18:20 UTC
Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

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