All Systems Operational

Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
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Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
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Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IAC state Migration Oct 31, 2025 17:00-20:00 UTC

Update - Due to the AWS outage, this maintenance window has been postponed.
We will provide a new date in the following days.
Oct 20, 2025 - 11:45 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 20, 2025 17:00 UTC
End Time: October 20, 2025 20:00 UTC
Duration: 3 hours

What's Happening?

During this maintenance, a pull request will be applied to migrate the Infrastructure-as-Code (IaC) state management from Terraform to OpenTofu. No service impact is expected, as the change only updates an S3 file.

Component(s) undergoing maintenance:

• N/a

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 17, 2025 - 17:20 UTC

Open Integration Manager (OIM) Global Accelerator Migration Nov 3, 2025 15:00-17:00 UTC

Scheduled - Please disregard the earlier update.

The maintenance will take place at the previously mentioned time:

Start Time: November 03, 2025 15:00 UTC
End Time: November 03, 2025 17:00 UTC
Duration: 2 hours

We apologize for the inconvenience.
Oct 19, 2025 - 18:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2025 - 15:00 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:

Start Time: November 03, 2025 15:00 UTC
End Time: November 03, 2025 17:00 UTC
Duration: 2 hours

Previously scheduled:

Start Time: October 19, 2025 15:00 UTC
End Time: October 19, 2025 17:00 UTC
Duration: 2 hours

Start Time: October 15, 2025 15:00 UTC
End Time: October 15, 2025 17:00 UTC
Duration: 2 hours

Start Time: September 28, 2025 15:00 UTC
End Time: September 28, 2025 17:00 UTC
Duration: 2 hours
Oct 10, 2025 - 09:59 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: October 19, 2025 15:00 UTC
End Time: October 19, 2025 17:00 UTC
Duration: 2 hours

Previously scheduled:

Start Time: October 15, 2025 15:00 UTC
End Time: October 15, 2025 17:00 UTC
Duration: 2 hours

Start Time: September 28, 2025 15:00 UTC
End Time: September 28, 2025 17:00 UTC
Duration: 2 hours
Sep 16, 2025 - 15:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2025 - 14:28 UTC
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: October 15, 2025 15:00 UTC
End Time: October 15, 2025 17:00 UTC
Duration: 2 hours

Previously scheduled:

Start Time: September 28, 2025 15:00 UTC
End Time: September 28, 2025 17:00 UTC
Duration: 2 hours
Sep 16, 2025 - 14:26 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: October 19, 2025 15:00 UTC
End Time: October 19, 2025 17:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance, we will migrate OIM traffic to a new Global Accelerator. All incoming events to BigPanda will be redirected through a new internal endpoint.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, events may fail to arrive. If that happens, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
In the event there is an issue identified in Production, the release can be rolled back to its current state.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 15, 2025 - 12:31 UTC
Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
BigPanda - AWS Service Outage [3rd Party]
Resolved - This incident has been resolved.
Oct 21, 03:24 UTC
Monitoring - AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions.

We are continuing to monitor BigPanda services and the situation.
Oct 20, 21:09 UTC
Identified - AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions.

To mitigate the impact for our customers, BigPanda migrated most of our inbound and outbound standard integrations and will continue to monitor the situation.
Oct 20, 20:08 UTC
Investigating - AWS is currently experiencing an outage. In effect, BigPanda users may be experiencing issues with BigPanda's Inbound and Outbound services. Our R&D teams are currently engaged and investigating.

What's impacted?
Outbound Integrations
Inbound Integrations

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Oct 20, 18:25 UTC
Oct 20, 2025
AWS outage affecting multiple services
Resolved - This incident has been resolved.
We rolled back any redirections made to mitigate this incident, and the pipeline is operating as expected
If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 20, 14:27 UTC
Update - We are seeing that all services based in the US-East-1 AWS region are going back to normal operation.
We continue to monitor the situation
Oct 20, 12:01 UTC
Update - We are redirecting traffic from the affected AWS region to mitigate the effect on custom solutions and ServiceNow services, and seeing improvements in traffic for ServiceNow shares.
We continue to monitor all services.
Oct 20, 11:38 UTC
Update - Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services.
AWS reported improvements to services.
We continue to investigate this and monitor other services.
Oct 20, 10:13 UTC
Monitoring - AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work.
Inbound Integrations and Event Processing, outbound integrations are returning to full operation.
Custom solutions are still affected to a degree, and we are investigating.
We are monitoring the health of other impacted services.

https://health.aws.amazon.com/health/status
Oct 20, 09:41 UTC
Identified - AWS continues to investigate the outage on its end in the US-EAST-1 Region.
Custom solutions are still affected, as well as some of the Standard integrations.
We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation.

https://health.aws.amazon.com/health/status
Oct 20, 08:55 UTC
Update - We continue to investigate and work on mitigating the effect of the AWS outage.

https://health.aws.amazon.com/health/status
Oct 20, 08:17 UTC
Investigating - AWS is experiencing an outage that is affecting multiple of our services.
We are still investigating the scope of impact.
Oct 20, 07:47 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

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