BigPanda Status

All Systems Operational

Inbound Integrations and Event Processing Operational

Data Consumption Operational

Alert Enrichment Operational

Alert Filtering & Maintenance Plans Operational

Incident Enrichment & Environments Population Operational

Correlation Operational

Outbound Collaboration Operational

Incident Sharing Operational

Outbound Integrations Operational

ETL Pipeline Operational

Console Functions Operational

Incident Feed Operational

Incident Feed Search Operational

Automatic Incident Triage Operational

Root Cause Changes Operational

Administrator Screens Operational

Incident Actions Operational

Incident Activity Feed Operational

Unified Search Operational

Unified Analytics Operational

Integration Diagnostics / Troubleshooting Operational

APIs Operational

Tier 1 APIs: Automation & Event Processing Operational

Tier 2 APIs: Supplemental Operational

Tier 3 APIs: Tertiary Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2025

No incidents reported today.

Aug 17, 2025

Unified Analytics - Sisense Version Update [US Only]

Completed - The scheduled maintenance has been completed.
Aug 17, 16:57 UTC

Update - This is a continuation of todays maintenance window for the unified analytics component as it is still ongoing.
We will continue providing updates on this window.
Aug 17, 14:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 14:45 UTC

Scheduled - We want to inform you that we will be performing the following maintenance to the BigPanda platform:

Start Time: August 17, 2025 07:00 UTC
End Time: August 17, 2025 16:00 UTC
Duration: 7 hours

What's Happening?

During this maintenance, we will be updating the version of our Unified Analytics provider - Sisense.

Key Impacts:

UI/UX Updates: Users will see a refreshed interface with improved dashboard tools.

Performance Gains: Faster load times and better resource handling.

Security & Support: Latest security patches and ongoing vendor support.

Embedded Experience: Iframe integration remains stable; minor layout or behavior changes possible.

Custom Plugins: Existing scripts/plugins have been tested and adjusted as needed.

Component(s) undergoing maintenance:

• Unified Analytics

Full regression testing and staging validation have been completed to reduce risk.

What's the Impact?

While core functionality is preserved, changes to UI and plugin behavior may affect user experience.

We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 17, 14:44 UTC

Unified Analytics - Sisense Version Update [US Only]

Completed - The scheduled maintenance has been completed.
Aug 17, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 07:00 UTC

Scheduled - We want to inform you that we will be performing the following maintenance to the BigPanda platform:

Start Time: August 17, 2025 07:00 UTC
End Time: August 17, 2025 14:00 UTC
Duration: 7 hours

What's Happening?

During this maintenance, we will be updating the version of our Unified Analytics provider - Sisense.

Key Impacts:

UI/UX Updates: Users will see a refreshed interface with improved dashboard tools.

Performance Gains: Faster load times and better resource handling.

Security & Support: Latest security patches and ongoing vendor support.

Embedded Experience: Iframe integration remains stable; minor layout or behavior changes possible.

Custom Plugins: Existing scripts/plugins have been tested and adjusted as needed.

Component(s) undergoing maintenance:

• Unified Analytics

Full regression testing and staging validation have been completed to reduce risk.

What's the Impact?

While core functionality is preserved, changes to UI and plugin behavior may affect user experience.

We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 13, 15:36 UTC

BigPanda - Integrations Networking Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 12:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 8, 21:15 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: August 17, 2025 12:00 UTC
End Time: August 17, 2025 13:00 UTC
Duration: 1 hours

What's Happening?

During the upcoming maintenance window, we will be deploying a change to the infrastructure that handles traffic for inbound, outbound, and custom integrations.

This update will route requests through API Gateways for their respective integrations, aligning the architecture with a more robust and automated process.

Component(s) undergoing maintenance:

• Inbound Integrations and Event Processing
• Outbound Integrations & Incident Sharing
• Integrations - Custom Solutions

What's the Impact?

We do not anticipate any impact to end users.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 8, 21:13 UTC

Upgrade MongoDB Version

Completed - The scheduled maintenance has been completed.
Aug 17, 09:57 UTC

Verifying - Verification is currently underway for the maintenance items.
Aug 17, 08:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 08:00 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: August 17, 2025 08:00 UTC
End Time: August 17, 2025 12:00 UTC
Duration: 4 hours

What's Happening?

Upgrading MongoDB to version 8 for the normalization service on the BigPanda pipeline.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data
• Incident Feed

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

• Processing delay of up to 10 minutes when the upgrade is deployed

What is not Impacted?

All other areas of the BigPanda platform - including APIs, Incident Sharing, and Analytics - will not be affected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Aug 11, 12:12 UTC

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.