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had a major outage.
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Scheduled Maintenance
Services User Credentials Update Jan 18, 2026 08:00-13:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.
Start Time: January 18, 2026 08:00 UTC
End Time: January 18, 2020 13:00 UTC
Duration: 5 hours
What's Happening?
We will be updating user credentials for multiple internal BigPanda services
Component(s) undergoing maintenance:
• Pipeline
• Inbound Data
• Incident Feed
• Manual Shares
• Auto Shares
• Website
• APIs
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to 2 processing delays of up to 5 minutes each as the changes are deployed
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jan 11, 2026 - 08:33 UTC
Start Time: January 18, 2026 08:00 UTC
End Time: January 18, 2020 13:00 UTC
Duration: 5 hours
What's Happening?
We will be updating user credentials for multiple internal BigPanda services
Component(s) undergoing maintenance:
• Pipeline
• Inbound Data
• Incident Feed
• Manual Shares
• Auto Shares
• Website
• APIs
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to 2 processing delays of up to 5 minutes each as the changes are deployed
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jan 11, 2026 - 08:33 UTC
UI Infrastructure Update Jan 18, 2026 10:00-14:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: January 18, 2026 10:00 UTC
End Time: January 18, 2026 14:00 UTC
Duration: 4 hours
What's Happening?
We will be deprecating all of our older pages and URLs that use our V1 designs.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
• Search
• Manual Shares
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Some older pages and URLs will become unavailable. This shouldn't affect users unless they haven't cleared cache and cookies in a long time or if they have old URLs saved (for example, via bookmark).
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users may need to clear their browser cache and refresh the BigPanda Console.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jan 07, 2026 - 15:37 UTC
Start Time: January 18, 2026 10:00 UTC
End Time: January 18, 2026 14:00 UTC
Duration: 4 hours
What's Happening?
We will be deprecating all of our older pages and URLs that use our V1 designs.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
• Search
• Manual Shares
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Some older pages and URLs will become unavailable. This shouldn't affect users unless they haven't cleared cache and cookies in a long time or if they have old URLs saved (for example, via bookmark).
What isn't Impacted?
All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users may need to clear their browser cache and refresh the BigPanda Console.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jan 07, 2026 - 15:37 UTC