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Maintenance
Scheduled Maintenance
Minor security update Mar 30, 2025 08:00-12:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: March 30, 2025 08:00 UTC
End Time: March 30, 2025 12:00UTC
Duration: 4 hours
What's Happening?
We will be deploying a minor update to our security protocol of the BigPanda.io domain.
Component(s) undergoing maintenance:
• Website
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 20, 2025 - 16:13 UTC
Start Time: March 30, 2025 08:00 UTC
End Time: March 30, 2025 12:00UTC
Duration: 4 hours
What's Happening?
We will be deploying a minor update to our security protocol of the BigPanda.io domain.
Component(s) undergoing maintenance:
• Website
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 20, 2025 - 16:13 UTC
Cloud Infrastructure Upgrade Apr 7, 2025 07:30-13:30 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 7, 2025 07:30 UTC
End Time: April 7, 2025 13:30 UTC
Duration: 6 hours
What's Happening?
We will be upgrading the EKS cluster most of our pipeline components sit on. To apply to upgrade we will need to restart pipeline services.
Component(s) undergoing maintenance:
• Pipeline
• Inbound Data
• Incident Feed
• Environments
• Environment Counters
• Manual Shares
• Auto Shares
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to one processing delay of up to 5 minutes as the service restart happens and upgrade is deployed.
however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 27, 2025 - 15:30 UTC
Start Time: April 7, 2025 07:30 UTC
End Time: April 7, 2025 13:30 UTC
Duration: 6 hours
What's Happening?
We will be upgrading the EKS cluster most of our pipeline components sit on. To apply to upgrade we will need to restart pipeline services.
Component(s) undergoing maintenance:
• Pipeline
• Inbound Data
• Incident Feed
• Environments
• Environment Counters
• Manual Shares
• Auto Shares
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to one processing delay of up to 5 minutes as the service restart happens and upgrade is deployed.
however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 27, 2025 - 15:30 UTC
BigPanda - Cloudflare WAF Rollout Apr 28, 2025 08:00-12:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: April 28, 2025 08:00 UTC
End Time: April 28, 2025 12:00 UTC
Duration: 4 hour
What's Happening?
During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.
Component(s) undergoing maintenance:
• API
• BigPanda Console
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermittent connectivity to the UI.
What isn't Impacted?
All other areas of the BigPanda platform - including Inbound Integrations, Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users are required to check their legacy network devices for compatibility with Cloudflare WAF. You can find the steps to do this [here]
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 25, 2025 - 18:31 UTC
Start Time: April 28, 2025 08:00 UTC
End Time: April 28, 2025 12:00 UTC
Duration: 4 hour
What's Happening?
During this maintenance window, we will be rolling out an update to our network security firewalls with the use of Cloudflare WAF. It is possible that during this rollout some customers experience network connectivity issues where the UI and API may become unavailable at times.
Component(s) undergoing maintenance:
• API
• BigPanda Console
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, customers might experience intermittent connectivity to the UI.
What isn't Impacted?
All other areas of the BigPanda platform - including Inbound Integrations, Analytics - will be unaffected by this maintenance.
Is User Action Required?
Users are required to check their legacy network devices for compatibility with Cloudflare WAF. You can find the steps to do this [here]
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Mar 25, 2025 - 18:31 UTC
BigPanda Maintenance - Addition of new NAT Gateways May 5, 2025 08:00-12:00 UTC
Update -
Update -
This maintenance window has been rescheduled to a new timeframe:
Start Time: May 5, 2025 08:00 UTC
End Time: May 5, 2025 12:00 UTC
Duration: 4 hours
Previously scheduled:
Start Time: May 6, 2025 08:00 UTC
End Time: May 6, 2025 12:00 UTC
Duration: 4 hours
Mar 19, 2025 - 15:15 UTC
This maintenance window has been rescheduled to a new timeframe:
Start Time: May 5, 2025 08:00 UTC
End Time: May 5, 2025 12:00 UTC
Duration: 4 hours
Previously scheduled:
Start Time: May 6, 2025 08:00 UTC
End Time: May 6, 2025 12:00 UTC
Duration: 4 hours
Mar 19, 2025 - 15:15 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: May 5, 2025 08:00 UTC
End Time: May 5, 2025 12:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, we are implementing a new NAT Gateway in each Availability Zone (AZ) within the AWS region to minimize data transfer across AZs.
Following Key Changes listed below:
• A new NAT Gateway will be deployed in each AZ within the US-West-1 AWS region.
• The new NAT Gateways will receive a new public IP address, in addition to the existing regional IP address.
• Customers must update their IP whitelists to include new IP addresses to maintain uninterrupted access and avoid any disruptions in data exchange.
Component(s) undergoing maintenance:
• Cloud Infrastructure
• Incident Sharing
• Outbound Integrations
What's the Impact?
During the maintenance window, BigPanda will send traffic to the customers from new Public IPs in addition to the existing IPs.
There may be brief periods of reduced connectivity to some AWS services for up to 10 minutes during the maintenance window.
Should any users experience abnormal behavior during or after the maintenance, please reach out to BigPanda Support via live chat or by emailing us at support@bigpanda.io for assistance.
Is User Action Required?
New IP addresses shall be whitelisted by BigPanda customers to allow continued communication and data fluent to and from the BigPanda system.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 18, 2025 - 23:52 UTC
Start Time: May 5, 2025 08:00 UTC
End Time: May 5, 2025 12:00 UTC
Duration: 4 hours
What's Happening?
During this maintenance window, we are implementing a new NAT Gateway in each Availability Zone (AZ) within the AWS region to minimize data transfer across AZs.
Following Key Changes listed below:
• A new NAT Gateway will be deployed in each AZ within the US-West-1 AWS region.
• The new NAT Gateways will receive a new public IP address, in addition to the existing regional IP address.
• Customers must update their IP whitelists to include new IP addresses to maintain uninterrupted access and avoid any disruptions in data exchange.
Component(s) undergoing maintenance:
• Cloud Infrastructure
• Incident Sharing
• Outbound Integrations
What's the Impact?
During the maintenance window, BigPanda will send traffic to the customers from new Public IPs in addition to the existing IPs.
There may be brief periods of reduced connectivity to some AWS services for up to 10 minutes during the maintenance window.
Should any users experience abnormal behavior during or after the maintenance, please reach out to BigPanda Support via live chat or by emailing us at support@bigpanda.io for assistance.
Is User Action Required?
New IP addresses shall be whitelisted by BigPanda customers to allow continued communication and data fluent to and from the BigPanda system.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Mar 18, 2025 - 23:52 UTC