Verification is currently underway for the maintenance items.
Posted Jan 11, 2021 - 08:57 UTC
Update
Verified canary for the third deployment. Deployed to all customers at 8:57 a.m UTC. Monitoring.
Posted Jan 11, 2021 - 08:57 UTC
Update
Partially finished the third deployment out of 3 at 7:54 a.m UTC (one instance). Verifying changes.
Posted Jan 11, 2021 - 07:55 UTC
Update
Verified canary for the second deployment. Deployed to all customers at 7:49 a.m UTC.
Posted Jan 11, 2021 - 07:49 UTC
Update
Partially finished the second deployment out of 3 at 7:42 a.m UTC (one instance). Verifying changes.
Posted Jan 11, 2021 - 07:43 UTC
Update
Finished the first deployment out of 3 at 7:25 a.m. UTC
Posted Jan 11, 2021 - 07:29 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 11, 2021 - 07:00 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: January 11, 2021 07:00 UTC End Time: January 11, 2021 11:00 UTC Duration: 4 hours
What's Happening?
As part of the migration away from in-memory message buffers within our Incident Sharing service, we will be deploying a new Escalations Delivery service. Although it will be deployed in passive mode, this new service will eventually be responsible for reading escalation messages from MongoDB.
Component(s) undergoing maintenance:
• Incident Sharing
What's the Impact?
Users may see 2-3 instances of up to 5 minutes for each occurrence where that manual and auto shares fail briefly as the upgrades are deployed and services are restarted. Users can manually retry any failed shares, and BigPanda will send new updates through the established channels for Incidents that have already been shared.
What isn't Impacted?
BigPanda will continue to ingest and process events from your monitoring systems, and all other areas of the BigPanda platform will remain fully operational.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.