Our Unified Analytics services have returned to their normal operation.
Start time: 11/29/2022 16:07 UTC
End time: 11/29/2022 17:59 UTC
What was impacted? Analytics (v2 & v3)
We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Posted Nov 29, 2022 - 18:49 UTC
Monitoring
A fix has been implemented and we are currently monitoring for stability within our Analytics service.
Any additional updates will be shared as more details become available.
Posted Nov 29, 2022 - 18:03 UTC
Identified
Sisense has identified the root cause of the issue, and are in the process of applying mitigations to address the issue.
Any additional updates will be shared as more details become available.
Posted Nov 29, 2022 - 17:54 UTC
Update
We continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service.
Additional updates will be shared as more details become available.
Posted Nov 29, 2022 - 17:27 UTC
Investigating
Sisense, a Third Party Service, is currently experiencing issues. Unified Analytics dashboards may not load for end users.
Our teams are currently engaged and investigating.
What's impacted? Unified Analytics Analytics
What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console
We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.