Our team has resolved the incident and services have returned to their normal operation.
Start time: 4:43 PM UTC
End time: 6:36 PM UTC
What was impacted?
• APIs • BigPanda Console • Pipeline
We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
Posted Jan 09, 2022 - 19:11 UTC
Monitoring
Our team has resolved the issue with our Enrichment Service. We are monitoring the Pipeline and will provide another update within the next 20 minutes.
Posted Jan 09, 2022 - 18:47 UTC
Identified
We are currently experiencing an issue with our Enrichment v1 Service. Some customers may be experiencing Pipeline Latencies. Our Teams are investigating the issue, please expect further updates from us shortly.
What's impacted? • Enrichment v1 Service • Pipeline
Posted Jan 09, 2022 - 18:34 UTC
Monitoring
Our team has implemented a fix for the issue. We will continue to monitor for any change in operational capacity.
Please expect another update within the next 30 minutes. What's impacted? • BigPanda Console • APIs
Posted Jan 09, 2022 - 17:36 UTC
Identified
Our team has identified the root cause and are working on a resolution.
What's impacted?
• BigPanda Console
We will provide another update shortly
Posted Jan 09, 2022 - 17:12 UTC
Investigating
Some users may be experiencing issues with our API. Our teams are engaged and investigating.
What's impacted? BigPanda Console
We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.